Gariel Villa
Miami,FL
Summary
Dedicated and detail-oriented professional with a proven track record in delivering exceptional customer service. Experienced Dealership Service Manager with a strong commitment to optimizing operations, managing teams, and ensuring customer satisfaction. Safety-conscious forklift operator with a background in efficient inventory management and achieving production goals.
Overview
11
11
years of professional experience
Work History
Cleaning Supervisor
Sparkling Clean LLC
Fort Myers Beach, Florida
08.2024 - 01.2026
- Supervised daily cleaning operations to ensure high standards of cleanliness.
- Scheduled and coordinated cleaning tasks for residential and commercial clients.
- Conducted regular inspections to maintain quality control in cleaning services.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Resolved client inquiries and concerns regarding cleaning services promptly.
- Developed training materials to enhance staff performance and service delivery.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Valet Attendant
iPark Imperial Parking
Manhattan, NY
07.2021 - 12.2024
- Provided exceptional customer service, warmly greeting and assisting patrons.
- Efficiently and securely parked vehicles, maintaining accurate records.
- Handled cash transactions and resolved customer inquiries.
- Optimized parking logistics during peak hours.
- Collaborated with team members to ensure seamless guest experiences.
- Possessed expertise in diverse vehicle types and conflict resolution.
- Scheduled staff shifts to optimize coverage during peak hours and events.
- Supervised valet team to ensure efficient vehicle handling and customer service.
Dealership Service Manager
Autodriver Sales
Santo Domingo, D.R
01.2018 - 01.2021
- Oversaw daily operations of the service department, coordinating repairs, maintenance, and customer service.
- Managed a team of technicians, service advisors, and support staff, fostering a collaborative work environment.
- Ensured efficient allocation of resources and timely completion of service requests.
- Built strong customer relationships through effective communication and resolution of concerns.
- Developed and implemented processes to improve service efficiency, resulting in increased customer satisfaction.
- Conducted performance evaluations, provided training, and implemented professional development initiatives.
- Collaborated with sales and parts departments to optimize overall dealership performance.
911 Dispatcher
911 Dominican Emergency Response System
Santo Domingo, D.R
12.2014 - 01.2021
- Efficiently managed incoming emergency calls and dispatched appropriate resources.
- Demonstrated excellent communication skills to gather critical information and provide instructions to callers.
- Coordinated with emergency responders, law enforcement, and medical professionals to ensure prompt assistance.
- Remained composed and effective during high-stress situations, facilitating timely and accurate responses.
Education
Bachelor of Science - Clinical Psychology
UAPA/Universidad Abierta Para Adultos
03.2013
Skills
- Exceptional customer service
- Effective communication
- Accurate cash handling
- Payment processing
- Problem-solving
- Skilled conflict resolution
- Strong time management
- Organizational skills
- Detail-oriented
- Commitment to accuracy
- Proficiency with computers
- Basic software applications
Communication Skills
Spanish, English, Address customer inquiries, resolve issues, and provide information in both languages, Collaborative approach to optimize parking logistics during busy periods
Languages
Spanish
Full Professional
English
Professional
Timeline
Cleaning Supervisor
Sparkling Clean LLC
08.2024 - 01.2026
Valet Attendant
iPark Imperial Parking
07.2021 - 12.2024
Dealership Service Manager
Autodriver Sales
01.2018 - 01.2021
911 Dispatcher
911 Dominican Emergency Response System
12.2014 - 01.2021
Bachelor of Science - Clinical Psychology
UAPA/Universidad Abierta Para Adultos