Garikai Madzikanda

• Manage team performance through targeted training and development programs for my 20 underwriting technicians across the U.S. and Mexico for the Middle Markets Team.

• Develop and implement operational strategies for the Middle Markets group, including serving as an SME for new system deployments.

• Oversee hiring strategies, including onboarding, training, and off-boarding.

• Review audits for the Middle Markets group and implement solutions based on audit results to ensure compliance adherence.

• Led strategic initiatives to enhance company growth and profitability.
• Monitor the facultative reinsurance process, program structures are set up correctly to prevent cancellations due to non-payment.

• Developed comprehensive risk reports for the Global Property, Aviation, and Crime policies at AbbVie.
• Strengthened internal controls by leading targeted audits and sharing best practices across departments by improving delivery times by 25% to our patients.
• Conducted scenario analyses to stress test organizational resilience against potential future events or market changes.
• Drove process improvements by identifying inefficiencies in existing workflows and recommending solutions based on thorough analyses.

• Evaluated financial documents to assess risk and determine eligibility for insurance applications.
• Analyzed client information for underwriting decisions, ensuring alignment with AIG risk tolerance.
• Managed international accounts contributing to over $2M in fronting fees.

• Managed a team of Underwriting Assistants in the Northeast Zone.
• Enhanced team productivity by leading cross-functional teams, ensuring alignment with company goals.
• Managed the booking and planning process and providing insights on the state of the market with policy issuance improving from 75% when I joined and running at 95% by the time I left AIG.
• Increased customer satisfaction by implementing soliciting customer feedback and using the feedback to enhance service quality and timeliness by ensuring that binding resulted in immediate invoice creation. .

• Improved operational efficiency by overseeing daily activities and streamlining processes for the Property, Energy and Equipment Breakdown Underwriting Assistants .
• Enhanced staff performance with effective training programs and support.
• Coordinated logistics and resources for optimal workflow and reduced downtime to constantly maintain 100% policy issuance year on year.

• Conducted periodic reviews of existing policies, recommending adjustments as needed based on updated risk assessments.
• Underwrote for Fortune 500 clients, handling a personal book of over $10M.
• Developed strong relationships with our retail brokers to ensure a steady flow of quality business opportunities.

• Provided administrative support to the CUO to ensure efficient coordination across 19 lines of Business.
• Coordinated meetings and appointments, optimizing schedules for management.
• Created and maintained spreadsheets for data analysis and reporting.

• Managed a book of business with fronting fees in excess of $3M for our international customers in the London market.
• Assisted in evaluating insurance applications to ensure compliance with Zurich's Group Underwriting Procedures.
• Participated in team meetings to discuss underwriting strategies and process improvements.

• Provided assistance to help with review, classification, coding, and rating of submissions received from brokers.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Copied, logged and scanned supporting documentation and placed all information in client files.