Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Garima Kumari

Monmouth Jn,NJ

Summary

Dynamic leader with a proven track record at Kinder Care Learning Experience, enhancing revenue and customer satisfaction through strategic planning and process improvement. Excelled in fostering team performance and client relations, utilizing critical thinking and Microsoft Excel proficiency. Achieved significant project milestones, demonstrating exceptional problem-solving abilities and leadership skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Site Director

Kinder Care Learning Experience
02.2023 - 08.2024
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
  • Developed strategic plans for site growth, resulting in increased revenue and profitability.
  • Successfully managed several projects from inception through completion demonstrating strong project management skills.
  • Collaborated with cross-functional teams to achieve project milestones on time and within budget constraints.
  • Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
  • Established strong relationships with clients, fostering long-term partnerships and repeat business.
  • Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
  • Performed continuous evaluations of [Area] successes and failures, and implemented improvement plans.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Trained new team members on site policies and procedures.
  • Developed work schedules for team members to maximize shift coverage.
  • Resolved issues among team members to keep employees on task.
  • Developed and coordinated after-school programs and activities.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Communicated with parents to encourage active parental participation in education.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Collaborated with administration staff to develop functional budgets within allocated funds.

Barista

Starbucks, Barista
06.2022 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

BBA - Finance

RDBMS
Oddisa, India
12.2025

High School Diploma -

Jharkhand Academy Counsil
Ranchi, India
05.2007

Skills

  • Leadership
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Call Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • Perusing Child Development Associate Credential (CDA) - Council for Professional Recognition.
  • Pursuing Certification in Excel.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Site Director

Kinder Care Learning Experience
02.2023 - 08.2024

Barista

Starbucks, Barista
06.2022 - 04.2024

BBA - Finance

RDBMS

High School Diploma -

Jharkhand Academy Counsil

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Garima Kumari