Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Technical Experience
Awards Recognitions
Industry Experience
Timeline
Generic

Garima Pandey

Novi

Summary

Highly skilled and results-driven IT QA Manager with over 19 years of experience in quality assurance, software testing, and leading QA teams. Proven expertise in establishing QA Center of Excellence, managing end-to-end testing processes, and driving continuous improvements. Adept at delivering high-quality products in both Agile and Waterfall environments. Strong background in test planning, defect management, process optimization, and team leadership.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Software QA Manager

Eddie Bauer LLC
06.2021 - Current
  • Established and led QACOE to manage and support QA activities across 7 brands under SPARC Group, ensuring consistent quality standards and best practices.
  • Led multiple strategic projects across various business lines, providing guidance to QA teams while ensuring alignment with organizational goals.
  • Managed Resource, Cost, Schedule, Scope, Risk, and Change Management for all QA projects, ensuring timely delivery within budget and scope.
  • Accountable for the quality of releases and active participation throughout the entire project lifecycle, from inception to deployment and post-production support.
  • Spearheaded process improvements to resolve critical issues, improving efficiency across multiple teams.
  • Managed and mentored both employees and contractors, fostering technical and professional growth.
  • Coordinated vendor management and integration testing, ensuring quality and project timelines are adhered to.
  • Oversaw and tracked QA activities for all projects, both automation and manual testing, ensuring progress was on track and aligned with release goals.
  • Implemented and reported KPIs to senior leadership, including escalating critical issues to ensure timely resolution.
  • Reviewed and approved QA test strategies, plans, and project scope for each project.
  • Managed and executed QA project plans for multiple releases and major projects, ensuring smooth execution and minimal disruption.
  • Led automation tools evaluation and procurement to optimize the QA process and maximize test coverage.
  • Designed, set up, and maintained automation frameworks in line with release requirements.
  • Led test environment planning, prioritization, and management to ensure simultaneous project needs were met efficiently.
  • Managed the annual QA budget, ensuring optimal resource allocation and monitoring of expenses.
  • Planned and managed team-building activities, fostering collaboration and improving team effectiveness.
  • Prioritized QA activities and resources for hotfixes in production, ensuring timely resolution and enhanced customer experience.

IT QA Manager

Auto Club Group
07.2018 - 06.2021
  • Lead multiple strategic projects across various lines of business, providing guidance to QA teams.
  • Manage Resource, Cost, Schedule, Scope, Risk, and Issues Management, as well as Procurement, Stakeholder, and Change Management for all projects.
  • Accountable for quality throughout the release cycle, from inception to deployment and post-production support.
  • Lead and implement process improvements to address critical issues across teams.
  • Mentor and develop employees and contractors for both technical and professional growth.
  • Plan and manage team-building activities to foster collaboration and effectiveness.
  • Oversee vendor management and coordinate integration testing to ensure project timelines and quality are maintained.
  • Manage, plan, and coordinate QA activities for projects, ensuring progress for both automation and manual testing.
  • Review and approve QA Test Strategy and plans for each project.
  • Manage and execute QA project plans for multiple releases and major projects.
  • Ensure the automation suite is updated per release requirements.
  • Implement, gather, track, and report KPIs to senior leadership, including escalation of critical issues.
  • Prioritize QA activities and resources for hot fixes to enhance customer experience.
  • Plan, prioritize, and manage test environments for simultaneous project needs.
  • Lead annual QA department budgeting and monitor expenditures.

IT QA Manager

McKesson Pharmacy Systems
08.2013 - 06.2018
  • Lead process improvement initiatives related to defect lifecycle, test script development, capacity planning, and more.
  • Lead R&D team for cross-functional release planning.
  • Oversee QA activities and ensure automation and manual testing are properly tracked.
  • Perform resource, cost, schedule, scope, risk, and issues management for all projects.
  • Manage procurement, stakeholder, and change management processes.
  • Ensure quality throughout the release lifecycle, from inception to deployment and post-production support.
  • Review and approve QA test strategies and plans for each project.
  • Manage, mentor, and perform performance management for both onsite and remote direct reports and contractors.
  • Regularly perform vendor management to ensure project timelines and quality remain on track.
  • Ensure automation suite is updated per release requirements.
  • Plan, prioritize, and manage test environments for simultaneous project needs.
  • Manage and execute QA project plans for multiple releases and major projects.
  • Lead annual budget planning and monitor the QA department’s budget.
  • Weekly monitoring of schedule and effort variance to ensure project timelines are adhered to.
  • Coordinate Alpha/Beta planning and track progress with customers regularly.

IT QA Lead

EnterpriseRx – McKesson Pharmacy Systems
09.2008 - 08.2013
  • Led and managed testing activities for multiple concurrent projects, ensuring seamless execution of test cycles and maintaining high standards of quality across all stages of the software development lifecycle.
  • Resource planning and estimation for enhancements, ensuring appropriate allocation of resources, time, and effort to meet project deadlines and quality expectations.
  • Developed, managed, and maintained comprehensive test plans, test cases, and test scenarios using Quality Center, ensuring thorough test coverage and alignment with project requirements and business objectives.
  • Coordinated and managed System Integration Testing (SIT), Regression Testing, and User Acceptance Testing (UAT) to ensure products meet quality and functional expectations before release.
  • Led and mentored both onsite and offshore QA teams, fostering collaboration, ensuring efficient resource utilization, and delivering successful releases across multiple projects.
  • Reviewed and managed QA artifacts produced by onsite and offshore teams, providing feedback to ensure consistency, accuracy, and high standards in all testing deliverables.
  • Managed and participated in issue management processes, including the resolution of complex problems, ensuring timely and effective resolution to keep projects on track and within scope.
  • Effectively allocated and coordinated resources, ensuring timely completion of releases, service packs, and hotfixes by managing cross-team efforts across both onsite and offshore facilities.
  • Presented QA metrics, status updates, and key insights at the end of each release, hotfix, or service pack using MS PowerPoint, providing stakeholders with clear, actionable reports to track progress and identify areas for improvement.
  • Planned and coordinated Beta testing with multiple customers, ensuring that all releases were thoroughly tested across real-world scenarios and feedback was effectively captured to drive product improvements.

IT QA Lead / Business Analyst

WDRA – Web Self Service System
06.2007 - 02.2008


  • Managed and created comprehensive test plan documents to outline testing strategies, scope, objectives, and schedules, ensuring alignment with project goals and successful test execution.
  • Created and maintained software quality metrics, enabling the team to track progress, identify bottlenecks, and ensure high-quality deliverables.
  • Oversaw resource allocation and effort estimation, ensuring optimal use of team resources and accurate time and cost estimations for testing tasks and project timelines.
  • Managed and executed System Integration Testing (SIT), Regression Testing, and User Acceptance Testing (UAT) for the Web Self-Service (WSS) project, ensuring seamless functionality and performance across multiple platforms.
  • Managed test plans, test cases, and bug reporting using HP Quality Center, tracking test execution, documenting defects, and ensuring clear communication of issues to development teams for timely resolution.
  • Scheduled and facilitated requirement gathering meetings (JAD sessions), ensuring alignment between stakeholders and the testing team to define clear and actionable requirements for the WSS project.
  • Created detailed use cases for the Web Self-Service (WSS) project, ensuring all functional and non-functional requirements were accurately captured and tested for robust delivery.
  • The Web Self-Service (WSS) system was designed to provide fast, easy access to complete and accurate information for four retirement systems administered by the Workforce Development and Retirement Administration, ensuring seamless user access and operational efficiency.

IT QA Lead

Global Claims System (GCS) – Daimler Chrysler Corporation
09.2006 - 06.2007


  • Managed and Created Test Plan Document
  • Created and maintained different software quality metrics
  • Reviewed Test cases for System Integration and Regression testing and Security testing prepared by the team
  • Participated in Planning, Forecasting at every phase of the project that decrease costs, increase performance and positively affect the bottom line
  • Responsible for Managing System Integration testing, Regression Testing and UAT
  • Managed all test plans, test cases and reported bugs with the help of HP Quality Center
  • Responsible for Backend Failure Test, Load Test –with the help of Mercury Interactive Load Runner v 8.0
  • GCS is the claims system used by DCC dealers to submit claims for vehicle repairs performed at their dealerships

Education

Bachelor of Science -

S.S.J.M University

Diploma in Software Technology -

CMC Limited (Now TCS – Tata Consultancy Services)

Oakland Community college

Advance Quality Boot Camp certification -

Construx

Skills

  • Strong Leadership and Management
  • Strategic and Roadmap Planning
  • QA Methodology and QA Validations
  • Client Engagement and QA Governance
  • Team Building Capabilities
  • Global Delivery Management
  • Automation and Manual testing
  • Technical, Analytical, Communication, Presentation Skills
  • Vendor Management and Procurement
  • Resource Management & Change Management
  • QA Metrics and Dashboards Reporting
  • QA Gap Analysis and Process Improvement
  • Budgeting and Cost Control
  • Scope and Schedule Management
  • Issues and Risk Management
  • Integration Testing Management
  • Alpha/Beta Planning and Management
  • Agile (Scrum, Kanban, SAFe) Waterfall, Methodology
  • Cloud Migration Projects
  • RFPs and RFIs

Accomplishments

  • Setup QA Center of Excellence (CoE) - Established and Led QACOE to manage and support QA activities across 7 brands under SPARC Group
  • Led the Successful Rollout of Automation Testing - Evaluated multiple automation frameworks and tools, recommending solutions to optimize QA processes and enhance test coverage
  • Process Optimization and Standardization - Led QA process optimization initiatives to improve efficiency, reduce testing time, and enhance product quality.


Certification

  • Certified Manager of Software Quality (CMSQ)
  • Project Management Professional (PMP)
  • SAFe 5.0 Advanced Scrum Master (SASM)

Technical Experience

Languages
  • C++, C, .NET, Java, HTML, DHTML, SQL, PL/SQL
Databases
  • MongoDB, ORACLE, SQL Server
Testing & QA Tools
  • Test Management: Caliber RM, Quality Center, TestDirector, Test Manager, HP ALM, JIRA, VersionOne
  • Automation Tools: LoadRunner, WinRunner, Rational Robot, QTP, Selenium, Test Sigma
  • Reporting & Documentation: MS Word, MS Excel, MS PowerPoint, Confluence, SoDA Reports
  • Other Tools: Rational Software Modeler, Rational Requisite Pro, SharePoint, GitHub, Jenkins
Software
  • J-Developer, MS Office Products, Visio, FrontPage, PowerBuilder
Technologies
  • Web and Client-Server, IBM Mainframe, AWS, Docker, Kubernetes
Operating Systems
  • AIX, UNIX, LINUX, Windows NT 4.0/XP/2000/98/95, Windows 7/10, Mac, iOS, Android

Awards Recognitions

  • SPOT LIGHT recognitions, ACG, 2018 - Present
  • SPOT LIGHT recognitions, McKesson, 2008 - 2018
  • Midwest Collaboration Award, State of Michigan Office of Retirement Services, 2008
  • Awards from DaimlerChrysler, Contributing to the successful launch of Global Claims System (GCS), Daimler Chrysler Corporation

Industry Experience

  • Healthcare and Pharmacy
  • Automotive
  • Insurance
  • Telecommunication
  • Government
  • Retail

Timeline

Software QA Manager

Eddie Bauer LLC
06.2021 - Current

IT QA Manager

Auto Club Group
07.2018 - 06.2021

IT QA Manager

McKesson Pharmacy Systems
08.2013 - 06.2018

IT QA Lead

EnterpriseRx – McKesson Pharmacy Systems
09.2008 - 08.2013

IT QA Lead / Business Analyst

WDRA – Web Self Service System
06.2007 - 02.2008

IT QA Lead

Global Claims System (GCS) – Daimler Chrysler Corporation
09.2006 - 06.2007

Diploma in Software Technology -

CMC Limited (Now TCS – Tata Consultancy Services)

Oakland Community college

Advance Quality Boot Camp certification -

Construx

Bachelor of Science -

S.S.J.M University

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Garima Pandey