To gain valuable experience, work hard, and contribute positively to the work environment, effectively becoming a valued member of the organization. Qualifications Excellent leadership and organizational skills Exceptional ability to communicate effectively in all situations Willingness to take on extra challenges and see they are done correctly Self-motivated and fast learner Eager to learn and effectively implement new skills Maintains composure In high stress situations. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Garin Lamond Lee
Salt lake city
Summary
Overview
17
years of professional experience
Work History
U of U Orthopaedic center
Surgical Admitting Specialist
07.2019 - Current
Job overview
- Active in my position as OSS Representative and Do all required
- Duties, Check in guests/patients for appointments, Schedule appointments, Collect Payments
- Check Insurance Authorizations, Assist Nursing staff in providing surgical arrival times
- Completed EPIC Training, and Cross trained in all Departments.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Reviewed hospital schedule and confirmed arrival times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Lone Peak Hospital
Registrar
01.2013 - 07.2019
Job overview
- Register patients for all hospital areas (MRI, CT, X-ray, Outpatient labs, Emergency room, L&D, Direct admits, and Pt admitting)
- Answer any questions/concerns, Incoming calls for
- PBX at night, verify patient’s information, work closely with multiple staff members, collect payments and maintain a clean workspace.
- Greeted every guest with personable approach and provided knowledgeable service.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
Discover Financial Services
Student Loans Account Manager
08.2012 - 01.2013
Job overview
- Contact members to receive payments on accounts, document accounts, file appropriate paperwork, assist in answering any questions and maintaining clean workspace, up sale other Discover products.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Olive Garden
Server
01.2012 - 11.2012
Job overview
- Server- Answer any guests questions, take guest orders, deliver food promptly, resolve any guest complaints and work as a team to give 100% guest delight.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Rue 21 Etc
Etc. Manager
06.2009 - 03.2012
Job overview
- Keep inventory of jewelry, manage displays, receive and unload shipments, balance tills, maintain a clean environment, assist customers with any questions and work with staff to reach company goals, up sale fragrances, jewelry and Clothing.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Marriot Rewards
Elite Desk Representative
04.2010 - 11.2011
Job overview
- Assist guests with any inquiries, manage accounts, work with elite members to maintain accounts, build report with guests, up sale point purchases, finalize transactions and receive payments.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Albertsons
Checker/Bagger
08.2006 - 07.2009
Job overview
- Assist customers in finding products, manage cash register, balance tills, maintain a clean environment, collect multiple types of payment, stock shelves, mark/check price on items.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Performed checks to determine most accurate pricing.
- Identified produce items and input corresponding PLU codes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Checked personal identifications during alcohol and tobacco sales.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Education
West Jordan High SchoolWest Jordan, UT
High School Diploma
06.2008
University Overview
- Elected to Sr. class secritary 2007-2008
Skills
- HIPAA Guidelines
- Patient Medical Histories
- Office Supplies and Inventory
- Clerical Support
- Active Listening
- Telephone Etiquette
- Critical Thinking
- Collecting Co-Pays
- Computer Proficiency
- Staff Leadership
- Teamwork and Collaboration
- Office Administration
Additional Information
Additional Information
- Achievements , Albertsons Employee of the Month (October 2007) West Jordan Senior Class Secretary (2007-2008) Graduated from West Jordan High school (2008) Graduated all required training for all previous employment
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgical Admitting Specialist
U of U Orthopaedic center
07.2019 - Current
Registrar
Lone Peak Hospital
01.2013 - 07.2019
Student Loans Account Manager
Discover Financial Services
08.2012 - 01.2013
Server
Olive Garden
01.2012 - 11.2012
Elite Desk Representative
Marriot Rewards
04.2010 - 11.2011
Etc. Manager
Rue 21 Etc
06.2009 - 03.2012
Checker/Bagger
Albertsons
08.2006 - 07.2009
West Jordan High School
High School Diploma
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