Garitt Adams

Customer Service Representative

Uhaul Moving And Storage

Peachtree City, Georgia

11.2020 - 05.2024

Gathered customer feedback through surveys and used the data to improve customer service.
Answered customer inquiries and provided accurate information regarding products and services.
Provided exceptional customer service to ensure customer satisfaction.
Worked in a warehouse settings unloading storage containers.
Unloaded, counted, and stocked the store.
Resolved customer complaints promptly and efficiently.
Developed strong relationships with customers by providing personalized assistance and support.
Conducted regular follow-up calls with customers after resolving their issues.
Provided accurate information about products and services to customers.
Answered customer inquiries via phone, email, and chat.
Developed positive relationships with customers through friendly interactions.
Maintained a high level of professionalism when dealing with difficult customers.
Identified opportunities for upselling additional products or services based on customer needs.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used approved scripts to de-escalate angry customers during telephone interactions.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Collected deposits or payments and arranged for billing.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Supported sales team members to drive growth and development.
Organized warehouse space for efficient storage of products.
Ensured safety protocols were followed at all times while operating machinery.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Investigated any reported problems regarding shipping errors or damages.
Inspected damaged goods prior to disposal or return to vendor.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Replaced worn or damaged parts with new ones following manufacturer's specifications and guidelines.
Performed diagnosis and repair of automotive electrical systems, including wiring harnesses, fuses, relays.
Tested batteries with specialized diagnostic tools to assess levels of charge remaining in the cells.
Adhered to safety protocols when working on high voltage components within a vehicle's electrical system.
Utilized hand tools such as screwdrivers, wrenches and pliers when performing repairs.
Diagnosed engine malfunctions using computerized diagnostic equipment.
Maintained accurate records of all service performed on each vehicle.