Garius Dumas
Elk Grove,CA
Summary
Lead Customer Service Representative with over six years of experience in customer service, problem solving and sales. Ready to leverage experience to effectively assist future residents, manage visitor entry, and lead the move-in and welcome process efficiently.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
ManpowerGroup
Sacramento, CA
08.2024 - Current
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, and coordinated with contractors to ensure completion of tasks.
- Prepared reports detailing progress towards meeting organizational objectives.
- Performed intake assessments to determine eligibility for public housing applicants.
- Provided support services for tenants such as financial counseling, job training, and relocation assistance.
- Explained policies and procedures to tenants and enforced rules.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
SELF EMPLOYED
06.2023 - Current
Customer Experience Associate
Hertz
05.2022 - 06.2023
- Drove sales success by building displays and merchandising products
- Prepared rental agreements for new customers and explained terms and conditions before signing
- Demonstrated integrity by safeguarding confidentiality including: personal information, method of payment and rental agreements
- Upsold customers on car rental protection and other value-added options
- Interacted with customers to build friendly, professional rapport
Security Site Manager/Lead Supervisor
G4S
03.2018 - 09.2020
- Trained new security personnel on safety protocols, emergency response, and surveillance techniques
- Verified compliance with applicable regulations and requirements and facilitated solutions to identified issues
- Managed daily operations on construction sites
- Created schedules for personnel, equipment usage, and subcontractor workloads
- Maintained up-to-date knowledge of relevant laws, regulations, and industry trends affecting security operations
Debt Collector
Client Services Inc
12.2017 - 08.2018
- Obtained overdue balances by contacting customers via telephone and approved written correspondence
- Assisted consumers with finding funds and identifying appropriate vehicles of payment
- Documented all collection activities accurately in company databases
- Avoided future issues by creating trusting relationships with debtors
- Collaborated with internal departments, such as billing and customer service, to resolve disputes and discrepancies affecting collections efforts
Sales Consultant
Sprint
12.2016 - 01.2018
- Set up customer accounts, including activating devices and transferring data from old phones
- Participated in weekly team meetings to discuss sales strategies and goals for upcoming week
- Reviewed competitor pricing regularly to maintain competitive edge within market
- Met sales quotas by utilizing upselling opportunities
- Overcame customer objections using product demonstrations
Education
Associate in Arts (A.A.) - Audio Engineering
Sacramento City College
Sacramento, CA06.2026
Skills
- Knowledge of federal and state laws and regulations
- Oral and written communication skills
- Team Collaboration
- Leads Prospecting
- Proficient in Microsoft Office
- Relationship Building
- Excellent Organization
- Application verification
- Professional demeanor under stress
Timeline
Assistant Property Manager
ManpowerGroup
08.2024 - Current
SELF EMPLOYED
06.2023 - Current
Customer Experience Associate
Hertz
05.2022 - 06.2023
Security Site Manager/Lead Supervisor
G4S
03.2018 - 09.2020
Debt Collector
Client Services Inc
12.2017 - 08.2018
Sales Consultant
Sprint
12.2016 - 01.2018
Associate in Arts (A.A.) - Audio Engineering
Sacramento City College
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