Garland Calvert
Houston,Texas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Common Bond Cafe and Bakery
04.2022 - Current
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Guest Service Supervisor
Common Bond Cafe
04.2021 - 04.2022
- Maintain daily operations by enforcing health code standards and overlooking daily checklists
- Deliver consistently positive guest experience by directly handling escalated issues and training staff to serve customers’ needs
- Maintain restaurants’ professional appearance by delegating tasks to staff for routine maintenance
- Training new staff and mentor existing employees to close knowledge skill gaps
- Increase customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied
- Handle ordering, inventory management, and tracking as part of practical budget control strategies
Back of House Trainer
Hopdoddy Burger Bar
10.2018 - 05.2021
- Develop and maintain consistency in kitchen operations with regular in house meetings and organized training
- Built life-long and job-specific skills in employees using special training classes
- Strengthen instructor skills and knowledge with careful evaluations
- Restock and prepare stations with necessary supplies and equipment in support of kitchen operations
- Clean and sanitize counters and high-touch areas to protect customers and staff
- Cover kitchen needs at stations, fill in for absent team members and bring cooks up to speed
- Collaborate with front and back-of-house team members to meet needs and avoid service delays
- Receive order tickets from services and communicate needs to the chef
- Assist kitchen and servers maintain flow of orders
Kitchen Lead
Tout Suite
04.2017 - 04.2018
- Hired well-trained, productive employees with sufficient schedule coverage, helping meet kitchen demands
- Develop and maintain consistency in kitchen operations with regular meetings and organized training
- Achieve food preparation goals for consistent quality and freshness
- Manage performance of kitchen employees with routine evaluations, coaching, regimen, and motivation
- Organize the stockroom to ensure the daily operations run efficiently, lead planogram shifts that require store rearrangement
- Handle business management, employee payroll and inventory ordering
- Help kitchen staff meet customer needs with continuous assistance
Grocery Clerk
Kroger
06.2014 - 08.2017
- Monitor inventory levels and report damaged stock in the company system
- Keep stock fresh and attractive by consistently rotating items during restocking
- Observe merchandising standards, facing products and organizing stock items on sales floor
- Build rapport with customers to promote guest services
- Recommend grocery items to customers to foster loyalty satisfaction
- Support front-end staff with cashiering assistance during busy customer periods
- Replenish merchandise displays, receiving and checking in wide-ranging products
- Cover multiple store areas by cross-training in different roles
Education
Associate of Applied Science - Business Administration
Lone Star College
Houston, TX12.2025
Skills
Leadership and team building
Problem Resolution
Operations Management
Customer Relations
Training and Development
Inventory Control
Verbal and written communication
Customer Retention
Employee Development
Performance Evaluations
References
Available upon request.
Certification
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
Timeline
General Manager
Common Bond Cafe and Bakery
04.2022 - Current
Guest Service Supervisor
Common Bond Cafe
04.2021 - 04.2022
Back of House Trainer
Hopdoddy Burger Bar
10.2018 - 05.2021
Kitchen Lead
Tout Suite
04.2017 - 04.2018
Grocery Clerk
Kroger
06.2014 - 08.2017
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
Associate of Applied Science - Business Administration
Lone Star College
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