GARLAND CARSON JR
Henderson,NV
Summary
Outstanding retail manager with over 30 years of both small store and retail big box experience, 25 of those in a management capacity and 8 of those managing the market product service and merchandising teams of up to 16 stores. Excels at recruiting, hiring, and developing future leaders. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Successful execution of merchandising resets and prescribed service tasks, while maintaining positive collaboration with vendor partners, store management, and corporate teams. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
39
39
years of professional experience
Work History
CSA
Lowe's
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
Merchandising Assistant Store Manager
Lowe's
02.2019 - 04.2022
- Anticipated customer flow and work demand and redirect efforts and schedules to ensure proper coverage when and where needed
- Performed safety walks, monitor use of power equipment, and mentor associates on safe work practices
- Managed team of over 100 associates to work together to ensure customers received exceptional service while shopping in clean, safe, well-stocked store
- Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction
- Collaborated with store leadership team and district staff to assess needs of customers and to develop best methods for achieving service, sales, and operational objectives (briefly served as a Dept Supervisor during transition from MPSM after position was eliminated)
- Monitored adherence to company standards
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Market Product Service Manager
Lowe's
02.2011 - 02.2019
- Developed team of over 60 employees in 16 different stores
- Managed team to support market merchandising needs
- Reviewed and evaluated reset and product service to deliver consistent and exceptional customer service experience
- Coordinated with third party teams and vendors to ensure projects complied with Lowe's merchandising standards
- Developed team communications and information for meetings
- Collaborated with RetailGIS on store mapping system
- Used coordination and planning skills to achieve results according to schedule
Department Manager - Product Service
Lowe's
01.2008 - 01.2011
- Developed Product Service Team in this location
- Partnered with this team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Executed planograms
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
New Store Setup/Project Manager
Lowe's
06.2005 - 03.2007
- Monitored performance and managed all phases for the estimated $20M investment of opening a new Lowe's store, from rack set to grand opening
- Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders
- Drove team success through shared vision and recognition of quality performance
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Achieved project deadlines by coordinating with Lowe's employees and all third party vendors to manage performance
- Reported regularly to managers on project budget, progress and technical problems
Store Manager
Lowe's
08.1994 - 06.2005
- Managed up to 250+ store employees, in big box stores with budgets up to $50M, successfully in fast-paced environment through proactive communication and positive feedback
- Developed 3 new store locations from ground up by hiring and training efficient team
- Oversaw all aspects of store operations, organization, merchandising, and hiring and development of employees for future growth
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly and annual budgets
- In 2 locations in Spartanburg, SC. Also served as Store Manager for Henderson, NV, and Staunton and Harrisonburg, VA.
Assistant Store Manager
Lowe's
05.1984 - 08.1994
- Started as hourly associate at Midlothian, VA, location. Promoted to Depart Manager, Assistant Retail Manager, Retail Manager, and Contractor Manager there. Promoted to Assistant Store Manager in Staunton, VA.
Education
Marketing And Business Law
DABNEY S LANCASTER COMMUNITY COLLEGE
Clifton Forge, VARadio And Television Production
VIRGINIA WESTERN COMMUNITY COLLEGE
Roanoke, VAHigh School Diploma -
ALLEGHANY HIGH SCHOOL
Covington, VASkills
- Team leadership and development
- Retail store management
- Merchandising
- Multi-unit experience
- Distributed workforce experience
- Maximizing profitability
- Project management
- Retail services and display setup
- Staffing - hiring and training
- Strong multi-tasking
- Operational efficiency
- Employee Motivation
- Culture Development
- Maximizing Profitability
Accomplishments
- Top Customer Service Store in the Region (2003)
- Unsung Hero Award (2004)
- Employee engagement scores above the district, region, and company average for 10 years as a store manager (1994-2005)
- Proven record of outstanding expense control (as a SM and as an APSM)
- Collaborated with Retail GIS in the development of Smart Project system (2017-19).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
CSA
Lowe's
05.2022 - Current
Merchandising Assistant Store Manager
Lowe's
02.2019 - 04.2022
Market Product Service Manager
Lowe's
02.2011 - 02.2019
Department Manager - Product Service
Lowe's
01.2008 - 01.2011
New Store Setup/Project Manager
Lowe's
06.2005 - 03.2007
Store Manager
Lowe's
08.1994 - 06.2005
Assistant Store Manager
Lowe's
05.1984 - 08.1994
Marketing And Business Law
DABNEY S LANCASTER COMMUNITY COLLEGE
Radio And Television Production
VIRGINIA WESTERN COMMUNITY COLLEGE
High School Diploma -
ALLEGHANY HIGH SCHOOL
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