Summary
Overview
Work History
Skills
Timeline
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Garland Chimenti

Spokane Valley,WA

Summary

Dynamic and result driven Customer Service Representative with over 5 years of experience in customer service in various settings. Excellent communication and problem solving in fast paced environments. Highly motivated, goal oriented, and committed to achieving success through hard work and dedication. By showing my dedication and willingness to go above and beyond I can demonstrate my value to Metal Sales Manufacturing and continue to grow as an Estimator.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Metal Sales Manufacturing Corporation
07.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Lead Server

Vine Wine
09.2022 - 08.2025
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server /Cocktail Bartender

Davenport Grand Hotel
02.2020 - 06.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Assistant Manager

Batteries Plus Bulbs
07.2019 - 07.2020
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Skills

  • Complaint resolution
  • Customer relations
  • Adaptive team player
  • Multitasking and organization
  • Quality control
  • Time management
  • Computer proficiency
  • Microsoft outlook
  • Microsoft Office Suite
  • Typing proficiency

Timeline

Customer Service Representative

Metal Sales Manufacturing Corporation
07.2023 - Current

Lead Server

Vine Wine
09.2022 - 08.2025

Server /Cocktail Bartender

Davenport Grand Hotel
02.2020 - 06.2023

Assistant Manager

Batteries Plus Bulbs
07.2019 - 07.2020

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