Summary
Overview
Work History
Skills
Timeline
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Garland Furgess

Jackson,MS

Summary

A bubble of energy, no frown left unturned. My communication and relativity skills allow me to be a well rounded team builder. When asked “why do I smile so much?” “Why are you always happy?” I say why not? The world is so gloomy already, why can’t our interaction be pleasant?

Overview

9
9
years of professional experience

Work History

Manager

Chick-fil-A
Jackson, MS
04.2024 - Current
  • Provided consistent mentorship leading to improved workplace skills.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Manager

Huey Magoo's Chicken
Pearl, MS
02.2024 - 04.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.

Shift Leader

Dave’s Hot Chicken
Columbia, SC
06.2023 - 10.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.

Catering Assistant

Chick-Fil-A
Columbia, SC
10.2022 - 05.2023
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Prepared dishes for catering events or during high-volume shifts.
  • Checked supply levels and replenished items as needed for dining and catering functions.

Paralegal Intern

Boykin & Davis law firm
Columbia , SC
07.2020 - 06.2022
  • Managed reception area to monitor scheduled appointments for business executives.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Handled various errands for employees throughout the company.
  • Efficiently sorted mail for internal distribution
  • Drafted correspondence for various purposes
  • Submitted letter briefs to office of attorney general seeking authority to withhold public documents.
  • Facilitated courtroom conference calls, set up technology used for presentations and organized exhibits.

Assistant Manager, Accounts and Finance

TECCC
Columbia, SC
06.2018 - 05.2020
  • Managed incoming and outgoing correspondence, including phone calls, mail, e-mail and faxes from clients in manager’s absence.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals. Produced monthly sales and performance reports. Read weekly sales inserts and monitored price changes.
  • Processed customer payments quickly and returned exact change and receipts.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Worked closely with front-end staff to greet all guests with a positive demeanor while offering my assistance.
  • Set up and maintained physical and electronic filing systems as well as personal and professional calendars.

Camp Counselor

Center For Learning
Columbia, SC
04.2016 - 08.2019
  • Organized equipment efficiently for various activities
  • Outlined key principles and safety protocols for various activities
  • Conducted morning exercise sessions and arts installations for groups of 15 to 20
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Fostered strong connections with campers, parents, and camp counselors through active listening
  • Established a positive and secure atmosphere by observing campers' activities.

Skills

  • Sales monitoring
  • Customer relations and service
  • Microsoft Office expertise
  • Graphic and Media Design
  • Interpersonal and written communication
  • Algebra concepts
  • Student motivation
  • Flexible working hours
  • Innovative teaching methods
  • Adaptable nature
  • Punctual and time management
  • Study material development
  • Creative thinking
  • Essay and creative writing
  • File and Records Management
  • Strong research skills
  • Schedule management
  • Service prioritization
  • Price memorization
  • Menu memorization

Timeline

Manager

Chick-fil-A
04.2024 - Current

Manager

Huey Magoo's Chicken
02.2024 - 04.2024

Shift Leader

Dave’s Hot Chicken
06.2023 - 10.2023

Catering Assistant

Chick-Fil-A
10.2022 - 05.2023

Paralegal Intern

Boykin & Davis law firm
07.2020 - 06.2022

Assistant Manager, Accounts and Finance

TECCC
06.2018 - 05.2020

Camp Counselor

Center For Learning
04.2016 - 08.2019

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Garland Furgess