Garland Lamy
Orlando
Summary
Dedicated Client Care Specialist with a focus on delivering exceptional service in account management and fraud dispute resolution. Experienced in handling high-volume client interactions while maintaining a commitment to quality and efficiency. Recognized for the ability to work independently and achieve significant outcomes in dynamic settings. Strong organizational skills and a proactive approach to problem-solving enhance client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Truist Bank
Orlando
08.2022 - Current
- Bank Representative responsible for client account management and maintenance; whilst also analyzing and preventing potential fraud.
- Analyze and implementing Fraud Prevention on Accounts, whilst maintaining and facilitating Fraud/Dispute Claims for Clients. Prevention team was able to cut Fraud 4% during tenure.
- Servicing multiple lines of Banking, ranging from Credit Card to Fraud. Able to be recognized in those lines of businesses for multiple months as a top performer, and an integral teammate of client servicing.
- Partnered with the Community and participated in multiple Food Drive to provide to the local residence in need.
Patient Care Representative
CVS Health Inc
02.2020 - 06.2022
- Maintained Patient Accounts, ranging from providing Client Medication and approving Client medical Benefits.
- During the COVID Pandemic, I was an essential worker that provided Critical Patients assistance during a time of Hardship across the country Between 2020 through 2021.
- Partnered with the Oncology division of CVS Health to service over 10,000+ Patients when it comes to receiving their Cancer medication.
- Pushed through prior authorizations in order for clients to receive their medication in a timely manner.
Customer Service Representative
Faneuil
Orlando
02.2019 - 02.2020
- Maintained Client’s utility services for 40 Percent of the Midwestern Population.
- Rated in the Top 5 Percent of all Representatives within the company during my tenure.
- I was able to service over 10,000+ Clients within a year’s period related to Payments, Account Applications, and General account maintenance.
Education
Associate's degree - Political Science
Valencia College
Orlando, FloridaOrlando, Florida
Skills
- Client services and relations
- Fraud prevention and analysis
- Account management
- Problem solving
Branding Statement
I am a Banker, but a Client Care Specialist first. I aim to service our patrons when it comes to account management. Ranging from Checking's, Savings, and Credit Card maintenance; to creating and analyzing fraud disputes. I love a company that strives for perfection. But I enjoy it more when I’m able to help people.
Professional Development
- Account Security and Fraud Prevention
- Client Relationship Management
- Counsel and Mentorship
- Critical Analysis
Timeline
Client Care Specialist
Truist Bank
08.2022 - Current
Patient Care Representative
CVS Health Inc
02.2020 - 06.2022
Customer Service Representative
Faneuil
02.2019 - 02.2020
Associate's degree - Political Science
Valencia College