Garlin Galva

I possess extensive expertise in effectively managing staff and ensuring exceptional customer satisfaction. I am deeply passionate about training and mentoring teams and consistently strive to achieve goals through meticulous strategic planning and motivating employees. I excel at meticulously reviewing team tasks to ensure top-notch quality and maximizing team productivity while serving as an engaging and personable coach and trainer. As a seasoned customer service management professional, I bring vast experience in inbound and outbound customer service and collections. I am a dedicated team player with exceptional listening and critical thinking skills, with a personable personality that helps preempt call escalations. As a high-energy Customer Service Agent, I am adept at resolving conflicts through proactive communication, actively listening to questions, and tactfully and effectively resolving issues and disputes.