Garlin Galva
Bronx
Summary
Administrative and supervisory professional with experience supporting daily operations in residential and customer-focused environments. Skilled in staff coordination, shift scheduling, client intake, documentation management, and policy compliance. Recognized for providing trauma-informed support, maintaining accurate records, and ensuring adherence to organizational procedures. Strong communication and organizational skills with a customer-service focus and the ability to manage multiple responsibilities in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Shift Supervisor
Volunteers of america
The Bronx
01.2023 - Current
- Serve as Senior Shift Supervisor for a residential shelter housing approximately 40 asylum-seeking families.
- Collaborate with the Program Director and Case Manager to support migrant families with court appointments, asylum applications, and program compliance.
- Conduct client intake by completing admission paperwork, verifying documentation, and orienting residents on shelter rules and procedures.
- Maintain accurate administrative records, including daily communication logs, incident reports, and client schedules.
- Utilize administrative systems to create staff schedules, assign shifts, and coordinate coverage for Residential Aides.
- Monitor daily facility operations by conducting room checks, enforcing safety protocols, and documenting security concerns.
- Implement crisis intervention plans using trauma-informed care while providing referrals and resource information.
- Enforce shelter policies and procedures consistently and professionally.
- Assist residents with daily needs, including bedding, clothing, food distribution, and hygiene supplies.
Residential Aide
Volunteers of america
bronx
12.2022 - 01.2023
- Built positive rapport with residents by demonstrating empathy, respect, and clear communication.
- Supported daily shelter operations by maintaining a clean, safe, and organized living environment.
- Provided emotional support to residents during periods of crisis or transition, fostering trust and stability.
- Assisted residents with daily living needs while ensuring compliance with shelter guidelines and procedures.
Cashier
Ctown
Bronx
01.2022 - 12.2022
- Delivered excellent customer service by greeting customers and responding promptly to inquiries.
- Assisted customers with purchases, product selection, and loyalty program enrollment.
- Maintained accurate cash handling and balanced cash drawers at the end of each shift.
- Demonstrated flexibility by working additional shifts to meet business needs.
Education
High School Diploma -
High School of Language And Innovation
The Bronx, NY06-2022
Bachelor of Arts - Psychology
Lehman College
Bronx, NYSkills
- Crisis intervention
- Case management
- Policy enforcement
- Administrative record keeping
- Scheduling coordination
- Facility management
Languages
Spanish
Full Professional
English
Full Professional
Certification
CPR
Timeline
Shift Supervisor
Volunteers of america
01.2023 - Current
Residential Aide
Volunteers of america
12.2022 - 01.2023
Cashier
Ctown
01.2022 - 12.2022
High School Diploma -
High School of Language And Innovation
Bachelor of Arts - Psychology
Lehman College