Garnette Sherry

• Dedicated business operations analyst for internal IT Project Management Office.
• Drives projects with a focus in operational efficiency.
• Streamlines operations with the implementation of custom IT systems tailored to company objectives.
• Develops high-quality documentation, providing clear guidance for future system enhancements and maintenance.
• Creates scalable solutions while meeting the needs of our stakeholders today.
• Works closely with outside vendor support to augment IT resources.
• Establishes innovative cross-collaboration for all related business units.
• Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
• Conducts in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.

• Managed CRM Salesforce processes strategy for marketing and sales.
• Spearheaded Marketing Cloud and LearnUpon Salesforce integrations.
• Automated over 50% of manual processes, enhancing sales team velocity.
• Launched the first digital dealer enrollment process vastly increasing GTM speed.
• Developed strategies for minimizing waste and optimizing resource use.
• Improved stakeholder satisfaction by addressing process-related issues promptly.
• Enhanced decision-making capabilities with comprehensive data analysis.
• Increased productivity with streamlined workflow systems.
• Optimized timelines, ensuring timely project delivery.
• Established best practices for maintaining high-quality standards.

SALESFORCE BUSINESS ANALYST

• Salesforce Digital Marketing Project Manager
• Challenged, defined and launched Salesforce processes for Sales and Marketing teams.
• Enhanced Salesforce efficiency by identifying and implementing process improvements.
• Solved complex business problems through effective requirement gathering and gap analysis techniques.
• Championed best practices in change management processes to minimize disruption during system updates or modifications.

• Translated process from sunsetting systems for ideal Salesforce activation.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
• Graduate of the Deloitte Design Thinking Academy

• Assisted large corporations in reaching their digital marketing objectives by providing personalized consulting services tailored to their unique needs and goals.
• Digital Strategist within a 10-website subscription environment
• Reviewed, interpreted & presented client performance data
• Championed Client Services Salesforce process development
• Increased client engagement by developing and implementing tailored digital media strategies.
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet client expectations and deadlines.
• Secured over 90% of renewal business with overall increased client tenure

• Asset transfer specialist
• Salesforce & field event team leader
• Assisted with developing digital asset transfer process
• Streamlined sales process & increased agent satisfaction
• Position eliminated in 2016 Q1 reorg

• New Business Salesforce data integration leader
• Sales management liaison for new customer development
• Analyzed regional sales trends to provide region-driven customer insights
• New Business project lead for Team Varsity client portal development

SALES REPRESENTATIVE

• Managed 200 plus purchasing clients in sales and service transitions
• Consistent goal setter with increased volume over goal year after year
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Maintained steady growth through strategic target audience marketing
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Northeast Excellence Award Winner 2011 & 2013
• Northeast Salesforce Cloud Consultant
• Initiated and implemented collegiate intern program
• Appointed Sales Northeast Event Management & New Hire Coordinator