Garnett J. Churan
Sequim,WA
Summary
Skilled Program/Branch Director with demonstrated success in community engagement, team and relationship building. Friendly and adaptable professional with remarkable leadership and program management skills. Strategic thinker and tactical decision-maker with a passion for serving clients/customers.
Overview
22
22
years of professional experience
Work History
Branch Director NWMO
FosterAdopt Connect
11.2017 - Current
- Create, plan, implement 500K + Capital Campaign
- Navigate and manage 250K Construction project/building remodel
- Provide effective and inspiring leadership and stewardship of FosterAdopt Connect by being actively involved in all programs and services
- Responsible for measurement and effectiveness of all internal and external processes
- Implement and lead continuous quality improvement process throughout program and service areas in his/her purview, focusing on systems/process improvement and personnel growth
- Oversee daily operations and makes adjustments as necessary from interactions and feedback from agency's Human Resources and Performance, Quality & Improvement (PQI) processes
- Provide timely, accurate and complete reports on operating condition of FosterAdopt Connect
- Promote regular and ongoing opportunities for all staff to give feedback on program operations
- Lead high performing team of staff to next level by further developing and implementing recruitment, training and retention strategies
- Provide mentoring to all staff supervised
- Promote communication between colleagues for benefit of information flow and to proactively address concerns that present
- Partner with MO Regional President to represent FosterAdopt Connect with external constituency groups, including community, governmental and private organizations
- Implement 1-3 annual development events resulting in earned revenue
- Ensure implementation of quarterly events for foster/adoptive parents (i.e respite, summer, and holiday, etc.) events
- Responsible for making community connections to increase program referrals
- Distribute program brochures, schedule informational meetings, contact media outlets, speak at community presentations, booth exhibits, etc.)
- Ensure that all program activities operate consistently and ethically within mission and values of FosterAdopt Connect
- Participate in evaluation and implementation of service improvement as identified by FAC's internal PQI process
- Maintain licensing/contract/Council on Accreditation (COA) standards
- Assess employee performance and develop improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Contribute on organizational level with focus on agency culture, cultural competency, and performance improvement outcomes
- Attend and participate in all scheduled meetings, court hearings, and trainings
- Maintain strong, open communication with direct supervisor regarding services delivered, concerns or questions.
Production Assistant and Regional Lead CSR
Livingston County Farm Bureau
12.2011 - 11.2017
- Managed volunteer board of directors to inspire members of community to be engaged with local agricultural endeavors and increase awareness of Missouri Farm Bureau Insurance
- Provided direct support, on-going training and mentorship to 30 Customer Service Representatives over 24 County area in northwest Missouri
- Identified areas for growth and improvement, achieve measurable progress towards specific goals and objectives which include: membership development, staff recruitment, and relationship development within community
- Managed local office daily duties including financial reports, customer service, insurance policy management and payment
- Lead Customer Services Representatives in team development, create and provide growth opportunities, ensure employee satisfaction in all offices
- Developed systems for continual improvement of processes and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Executive Director
Chillicothe Development Corporation Board of Directors
06.2004 - 10.2008
- Developed, wrote and received NAP (Neighborhood Assistance Program) tax credits via Grant submission
- Received DREAM (Downtown Revitalization Economic Assistance for Missouri) Designation from Governor Matt Blunt via Grant submission
- State and National Recognition for Downtown Chillicothe as one of the top seven communities in Missouri
- Managed Office and Staff
- Developed Committees/Organized Committee Meetings
- Prepared and Implemented Budget
- Implemented membership program and sustainable funding plan for members
- Developed educational plans for cultural and historic significance of Downtown areas throughout Missouri
- Managed Office/General Office responsibilities
- Prepared Financial Statements/General Accounting for 3 organizations
- Organized Events for CDC and State Agencies
- Established Public Relations for CDC and Main Street Chillicothe
- Researched Grants for Main Street and other sustainable funding options
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
VISTA Volunteer/Project Manager
AmeriCorps VISTA
05.2001 - 05.2004
- Planned and Secured Funding for Chillicothe Women's Shelter for Victims of Domestic Violence
- Received recognition from State of Missouri, MOVA for service to Victims of Domestic Violence and Sexual Abuse
- Established first Shelter in Chillicothe for Victims of Domestic Violence and established a sustainable partnership with Trenton Shelter
- Planned and implemented anti-violence programs for Elementary and Middle school students (anti-bullying policies)
- Established informational campaign for community about Domestic Violence, crimes against children, and other crime victim issues
- Prepared grants responsible for securing first year of funding for new Women's Shelter (approximately $65,000)
- Analyzed budget and prepared all necessary financial documents
- Managed home office and duties associated with office management
Education
Bachelor of Arts - Business Administration
Graceland University
Lamoni, IA05.
Skills
- Strategic Planning
- Conflict Resolution
- Relationship Management
- Branch Operations
- Staff Management
- Project Management
- Program Development
- Grant Writing and Administration
- Employee Performance Evaluations
- Raising Capital
- Excellent Communication Skills
- Client Relationship Management
Affiliations
Rotary Club of Chillicothe
Chillicothe Chamber of Commerce
Crisis Intervention Training Board of Directors
Wellness Committee Board of Directors
Timeline
Branch Director NWMO
FosterAdopt Connect
11.2017 - Current
Production Assistant and Regional Lead CSR
Livingston County Farm Bureau
12.2011 - 11.2017
Executive Director
Chillicothe Development Corporation Board of Directors
06.2004 - 10.2008
VISTA Volunteer/Project Manager
AmeriCorps VISTA
05.2001 - 05.2004
Bachelor of Arts - Business Administration
Graceland University
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