Garold Ward
Summary
Accomplished technician with extensive experience in equipment maintenance, network troubleshooting, and technical installation. Demonstrated success in enhancing customer satisfaction through effective issue resolution and training of new technicians. Proven ability to streamline processes and improve operational efficiency.
Overview
46
46
years of professional experience
Work History
Technician
Vic's Radio & TV Service, Inc
Iron River
06.1980 - Current
- Installed and maintained internet equipment for residential and commercial clients.
- Resolved technical issues and service inquiries for customers, enhancing their overall experience.
- Trained new technicians on installation procedures and safety protocols efficiently.
- Coordinated with vendors to procure necessary equipment and supplies promptly.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Ensured quality control standards were met, contributing to sustained customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments punctually, ensuring timely service delivery.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
Engineer /Maintenance Technician
Iron River Co-Operative TV Antenna Corportion d/b/a Iron River Cable
Iron River
05.2010 - 03.2026
- Executed regular maintenance checks on installed cable systems and equipment.
- Performed routine maintenance on cable installation equipment and tools.
- Diagnosed and repaired technical issues in TV antenna systems.
- Trained new technicians on equipment handling and maintenance procedures.
Technician
Fast-Air Internet
Iron River
05.2005 - 05.2010
- Installed and maintained internet equipment for residential and commercial clients.
- Replaced defective components in internet equipment to ensure functionality.
- Collaborated with team members to troubleshoot complex connectivity problems.
- Assisted customers with technical issues and service inquiries effectively.
- Trained new technicians on installation procedures and safety protocols efficiently.
- Documented service calls and customer interactions in company systems accurately.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Completed scheduled appointments on time to drive quality service.
Education
Bachelor of Science - Electrical Engineering
Michigan Technological University
Houghton, MI02-1987
Skills
- Technical installation
- Systems diagnostics
- Network troubleshooting
- Equipment maintenance
- Safety protocols
- Client relationship management
Timeline
Engineer /Maintenance Technician
Iron River Co-Operative TV Antenna Corportion d/b/a Iron River Cable
05.2010 - 03.2026
Technician
Fast-Air Internet
05.2005 - 05.2010
Technician
Vic's Radio & TV Service, Inc
06.1980 - Current
Bachelor of Science - Electrical Engineering
Michigan Technological University