Summary
Overview
Work History
Education
Skills
/PAST AWARDS /APPOINTMENTS/PROFFESSIONAL PARTICIPATION
References
Timeline
Generic

Garrard Johnson

Baltimore,MD

Summary

Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.

Overview

29
29
years of professional experience

Work History

Shuttle Van Driver

Amports
Baltimore, MD
02.2023 - Current
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Followed all safety regulations while driving a shuttle van or bus.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Inspected vehicle and personally handled routine upkeep.
  • Drove shuttle buses to transport customers from designated locations to their desired destinations.
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Provided safe and courteous transportation services to passengers.
  • Arranged to pick up customers or groups.
  • Provided excellent customer service to ensure passenger satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Licensed Real Estate Agent

D.E. HUGHES REALTY
Baltimore, MD
08.1994 - 05.2017
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Negotiated sales contracts and facilitated the closing process.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Developed and maintained relationships with existing clients to ensure repeat business.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Actively participated in networking events with colleagues from other firms to increase referral business.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
  • Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
  • Generated lists of for-sale properties.
  • Developed and presented purchase offers to sellers for consideration.
  • Managed real estate transactions from initiation to closing.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Assisted clients in obtaining financing from lenders or other financial institutions as needed.

Non Profit CDC Executive Director

GOVANS ECONOMIC MANAGEMENT SENATE
Baltimore, MD
01.1999 - 03.2006
  • Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts.
  • Reviewed and approved annual operating and capital budgets for company.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Drove revenue up by 500% by cultivating successful client relations.
  • Maintained positive relationships with media outlets to increase visibility of organizational activities.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Increased company revenue by $100,000 within first year.
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Established strategic direction and goals to accomplish objectives.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Signed and approved budgets for new funding and program initiatives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Residential Construction Project Manager

GOVANS ECONOMIC MANAGEMENT SENATE
Baltimore, MD
07.1996 - 09.2000
  • Developed newly constructed single family on site housing in target area utilizing creative multi tiered financing ie. HOME FUNDS,CDBG FUNDS ,deferred loans and forgivable grant funding too insure that the houses were affordable and met the market value in the targeted neighborhoods
  • Developed commercial rehab projects utilizing Grants ,HOME and other resources to build a Community Center /Police Satellite Hot Spot resource center for The Pen Lucy Neighborhood
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Conducted periodic inspections of job sites for quality and progress.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Created and implemented processes to ensure successful completion of projects.
  • Modified project plans when needed to better align with organizational objectives.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Managed multiple projects with competing deadlines simultaneously.

Supervisor Homeownership Counseling Department

GOVANS ECONOMIC MANAGEMENT
Baltimore, MD
01.1995 - 11.1999
  • Oversee several Home ownership Counselors who provide HUD approved classroom and one on one counseling maintained positive working relationship with fellow staff and management.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Determined client needs to provide products and services depending on their specific circumstance whether pre purchase post purchase or foreclosure prevention.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Provided ongoing training to address staff needs.
  • Developed marketing plans that helped increase sales revenue by 200%
  • Directed and supervised team of 4 employees in daily operations
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated employee schedules according to shift changes and availability.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Participated in conferences related to industry trends or organizational developments.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Organized special events such as work shops conferences for employees.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

McDonogh School
Owings Mills, MD
06-1978

more

Some College (No Degree) - Business Administration And Management

Morehouse College
Atlanta, GA

Some College (No Degree) - Business Administration and Management

Loyola University Maryland
Baltimore, MD

Some College (No Degree) - Business Administration And Management

Morgan State University
Baltimore, MD

Some College (No Degree) - Business Administration And Management

University Maryland Eastern Shore
Princess Anne, MD

Skills

  • Problem Resolution
  • Multitasking
  • Organizational Skills
  • Networking
  • Relationship Building
  • Project Planning
  • Team Building and Management
  • Public Speaking
  • Interpersonal Communication
  • Flexible and Adaptable

* Creative and Flexible problem solver

/PAST AWARDS /APPOINTMENTS/PROFFESSIONAL PARTICIPATION

  • COMMISSIONER BALTIMORE CITY COMMUNITY RELATIONS
  • CO HOST WOLB STATE OF EMERGENY RADIO TALK SHOW
  • ANTI -FLIPPING AND PREDATORY LENDING TASK FORCE SPOKESPERSON AND MEMBER
  • MAYORS COUNSEL FOR CITY LIVING APPOINTEE
  • ANTI TERRORISM COMMITEE BALTIMORE CITY
  • HUD CERTIFIED PRE PURCHASE COUNSELOR
  • HUD CERTIFIED POST PURCHASE FORECLOSURE PREVENTION COUNSELOR/

References

References available upon request.

Timeline

Shuttle Van Driver

Amports
02.2023 - Current

Non Profit CDC Executive Director

GOVANS ECONOMIC MANAGEMENT SENATE
01.1999 - 03.2006

Residential Construction Project Manager

GOVANS ECONOMIC MANAGEMENT SENATE
07.1996 - 09.2000

Supervisor Homeownership Counseling Department

GOVANS ECONOMIC MANAGEMENT
01.1995 - 11.1999

Licensed Real Estate Agent

D.E. HUGHES REALTY
08.1994 - 05.2017

High School Diploma -

McDonogh School

more

Some College (No Degree) - Business Administration And Management

Morehouse College

Some College (No Degree) - Business Administration and Management

Loyola University Maryland

Some College (No Degree) - Business Administration And Management

Morgan State University

Some College (No Degree) - Business Administration And Management

University Maryland Eastern Shore

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