Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garret Harvey

Brooksville

Summary

Dynamic professional with extensive experience in project management and customer service, notably at Rivera's Flooring, Kitchens and more. Proven expertise in glass installation and technical troubleshooting, consistently delivering high-quality results and exceeding client expectations. Adept at regulatory compliance and fostering collaborative team environments to drive project success.

Overview

4
4
years of professional experience

Work History

Installer Glass

Southern Charm Glazing, LLC
Inverness
06.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Owner/Operator Specialist

EZ Surface Solutions, LLC
BROOKSVILLE
01.2023 - Current
  • Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
  • Cleaned and detailed interiors of vehicles, including vacuuming carpets and upholstery, cleaning windows, and wiping down interior surfaces.
  • Transported materials, equipment or supplies to or from work areas.
  • Dried all wet parts of the vehicle after it is washed with chamois cloths or microfiber towels.
  • Maintained inventories of cleaning supplies.
  • Assisted customers in selecting appropriate products for their individual needs based upon their budget constraints.
  • Served clients with on-site detailing services at businesses and homes.
  • Polished chrome trim on vehicles to restore shine and protect from rust.
  • Cleaned and conditioned leather, vinyl, and other interior materials.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Performed clay bar treatments to remove impurities from vehicle exteriors.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
  • Followed manufacturer's instructions when applying waxes or sealants to vehicle exteriors.
  • Maintained accurate records of all service requests completed while on job sites.
  • Performed exterior detailing of cars by washing and waxing the vehicle's body.
  • Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
  • Removed minor flaws in refinish using sanding and buffing.
  • Scheduled detailing appointments and managed time effectively to meet customer demands.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Educated customers on proper care techniques for their vehicles after completion of detail services.
  • Removed stickers and decals from vehicle exteriors without damaging paint.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Repaired minor scratches on automotive paint finishes using buffing compound and other materials.
  • Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
  • Executed engine detailing to remove grime and improve appearance.
  • Removed dirt, grease and other contaminants from car exteriors using a variety of tools such as pressure washers, steamers or degreasers.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Connected hoses or lines to pumps or other equipment.
  • Provided mobile auto detailing services at customer locations throughout the area.

Project Manager

Rivera's Flooring, Kitchens and more
Brooksville
02.2021 - 06.2023
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Produced thorough, accurate and timely reports of project activities.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Conferred with project personnel to identify and resolve problems.
  • Provided guidance to team members regarding tasks assigned to them.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Determined project staffing needs and led resource management.
  • Created project status presentations for delivery to customers or project personnel.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Created and implemented processes to ensure successful completion of projects.
  • Managed multiple projects with competing deadlines simultaneously.
  • Led meetings with internal team members, consultants and contractors.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Education

GED -

Hernando High School
Brooksville, FL
06-2010

Skills

  • Glass installation
  • Equipment maintenance
  • Technical troubleshooting
  • Customer service
  • Project management
  • Regulatory compliance

Timeline

Installer Glass

Southern Charm Glazing, LLC
06.2024 - Current

Owner/Operator Specialist

EZ Surface Solutions, LLC
01.2023 - Current

Project Manager

Rivera's Flooring, Kitchens and more
02.2021 - 06.2023

GED -

Hernando High School

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Garret Harvey