Detail-oriented professional with strong communication and project management skills. Demonstrated ability to manage multiple tasks in fast-paced environments while optimizing processes. Recognized for proactive problem-solving and commitment to team objectives. Dedicated to contributing to the Texas workforce community through quality service and continuous self-improvement.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Delta 8 Denton
04.2024 - Current
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Store Associate
FedEx
09.2023 - 04.2024
Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Delivery Rider
DoorDash
03.2023 - 09.2024
Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
Shift Manager
Russo's Wood Fired Pizza
02.2022 - 03.2023
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Shift Manager
El Tacorrido
10.2020 - 02.2022
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Delivery Driver
DoorDash
01.2020 - 10.2020
Delivered packages to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Notary Signing Agent
Law and Order Record Retrieval
08.2018 - 01.2020
Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
Supported timely and accurate administrative task completion.
Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
Education
GED -
Gary Job Corps
San Marcos
08-2017
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Time management
Attention to detail
Dependable and reliable
Punctual and reliable
Problem-solving
Safe driving
Time management skills
OHSA 10 Certified
Took a safety training course for working in warehousing