Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Garret Martin

Virginia Beach,VA

Summary

Outgoing, dedicated team member with experience overseeing multiple tasks including managing and training employees successfully. Hardworking professional committed to providing outstanding workmanship, quality and accuracy in every task assigned.

Overview

8
8
years of professional experience

Work History

Operations Management Supervisor

UPS
03.2017 - 03.2024
  • Met customer service standards and expectations consistently by communicating with colleagues to ensure proper processes were in place to ensure success.
  • Made decisions with broad and positive impact on employee as well as management operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual's assignments and responsibilities after careful evaluation of each employee's skill level and knowledge.

Front Desk Receptionist

Fountain Family Medicine
06.2022 - 12.2022
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained and organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved patient issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.

Package Handler

UPS
07.2016 - 03.2017
  • Followed OSHA regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of product.
  • Followed verbal and written instructions to properly move and ship products.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Oakleaf High School
Orange Park, FL
05.2016

Skills

  • Operational standards
  • Self starter/takes initiative
  • Proficient in MS Office
  • Operations management
  • Ability to learn new programs/software quickly
  • Performance optimization/accuracy
  • Motivational leadership
  • Reporting tools
  • Analytical and critical thinker
  • Profitability improvement
  • Customer needs assessments
  • Staff development

Accomplishments

  • Awarded Supervisor of The Year in 2022.
  • Effectively been in charge of 50+ employees as well as 30 supervisors.
  • Implemented processes to improve employee efficiency and resources.

Additional Information

I am proficient in Word and Excel and have made Spreadsheets and trackers that are used building wide at UPS.

Timeline

Front Desk Receptionist

Fountain Family Medicine
06.2022 - 12.2022

Operations Management Supervisor

UPS
03.2017 - 03.2024

Package Handler

UPS
07.2016 - 03.2017

High School Diploma -

Oakleaf High School

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Garret Martin