Garret Micek
Lincoln,NE
Summary
Outgoing Service Team Lead with 3 years of experience, supervising youth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Service Staff
Country Club Of Lincoln
03.2021 - 11.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Barista
The Front Porch
03.2017 - 05.2022
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Bachelor of Science - Biology
University of Nebraska - Lincoln
Lincoln, NE05.2024
High School Diploma -
Lincoln East High School
Lincoln, NE05.2020
Skills
- Product Knowledge
- Computer Skills
- Calm Under Pressure
- Staff education and training
- Performance monitoring
- Customer Relations
Accomplishments
- Dean's List fall 2023
- Supervised team of 10 staff members.
Timeline
Service Staff
Country Club Of Lincoln
03.2021 - 11.2023
Barista
The Front Porch
03.2017 - 05.2022
Bachelor of Science - Biology
University of Nebraska - Lincoln
High School Diploma -
Lincoln East High School
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