Summary
Overview
Work History
Education
Skills
Accomplishments
Current Education
Timeline
Generic

Garret Minaglia

Algonquin,IL

Summary

As a highly motivated and results-driven multi-unit business leader, I bring a proven track record of success in dynamic, fast-paced environments. With a strong foundation in communication, organization, and analytical skills, I excel in meeting and exceeding goals while fostering strong relationships with both team members and partners.

Overview

7
7
years of professional experience

Work History

Associate Director of Retail

AT&T
12.2021 - Current
  • As an Associate Director of Retail at AT&T, I hold a pivotal leadership position that entails driving sales excellence and optimizing performance across my designated geographic area
  • I foster strong partnerships with cross-functional teams and departments within AT&T. By working closely with vendor partners, operations, and customer service teams, I contribute to the ongoing development of sales effectiveness strategies that enhance our market position and customer satisfaction.
  • Enhanced employee performance through targeted training programs and regular coaching sessions, resulting in higher productivity levels.
  • I oversee the entire talent lifecycle, from recruitment to development. This includes hiring, training, and developing team members to ensure they are equipped with the skills and knowledge needed to excel in their roles. Holding individuals accountable for their performance remains a critical aspect of my current leadership.
  • In summary, my current role as an Associate Director of Retail is characterized by dynamic leadership, strategic planning, and an unwavering commitment to achieving and surpassing sales targets. By nurturing talent, collaborating cross-functionally, and implementing effective strategies, I play a vital and ongoing role in the success of the organization within my designated area.

Retail Sales Manager

AT&T
09.2019 - 12.2021
  • As a Retail Store Manager at AT&T, I held a multifaceted leadership position with a focus on delivering exceptional results
  • Directing and supervising a team of sales professionals, I played a pivotal role in fostering a high-performance sales environment. My leadership extended to hiring and onboarding qualified candidates for sales associate roles and assistant store manager positions, ensuring that the team was equipped with the right talent to succeed.
  • My primary objective was to increase revenues and sales within the store. To achieve this, I implemented comprehensive coaching and development processes, continually equipping my team with the knowledge and skills needed to excel in the business. My commitment to maintaining a high level of business knowledge ensured that my team was well-informed about the latest products, service features, and pricing plans.
  • I actively advised, educated, and trained the sales force on new product launches, accessory offerings, service features, and competitive pricing plans. This included conducting regular training sessions to keep the team updated and aligned with the evolving needs of our customer base.
  • I was consistently recognized for exceeding sales results, with a specific focus on company priorities in Video, Voice, and Broadband services. My dedication to achieving and surpassing sales targets contributed significantly to the store's success and growth.
  • In addition to sales leadership, I also drove operational compliance by ensuring that back-office processes, procedures, and policies were adhered to meticulously. This focus on operational excellence ensured the smooth functioning of the store and enhanced customer satisfaction.

Assistant Store Manager

AT&T
05.2018 - 09.2019
  • As an Assistant Store Manager at AT&T, I played a crucial role in supporting the store's overall success and ensuring a high level of sales performance
  • Directing and supervising sales staff, I provided essential leadership to create a high-performance sales team. I was instrumental in addressing and correcting sales staff communication issues, always employing a tactful and effective approach to enhance team dynamics.
  • My primary objective was to increase revenues and sales not only within the store but also through events conducted outside the four walls. I organized and participated in various events such as MDU (Multiple Dwelling Unit) table days, flea markets, and community events, actively contributing to the store's outreach and customer acquisition efforts.
  • I advised, educated, and continuously trained the sales force on new product launches, accessory offerings, service features, and competitive pricing plans. My dedication to keeping the team well-informed about the latest developments ensured that our customers received the highest level of service.
  • I consistently exceeded sales results, with a particular focus on company priorities in Video, Voice, and Broadband services. My commitment to achieving and surpassing sales targets contributed significantly to the store's performance and recognition.
  • Beyond sales leadership, I played a key role in driving operational compliance, ensuring that back-office processes, procedures, and policies were adhered to meticulously. This focus on operational excellence was essential in maintaining the efficiency and effectiveness of the store's operations.

Retail Sales Consultant

AT&T
11.2016 - 05.2018
  • As a Retail Sales Consultant at AT&T, I held a pivotal role in the organization, consistently exceeding both personal and corporate sales quotas.
  • My responsibilities and accomplishments included: Exceeding Sales Quotas, Sales Excellence and Recognition, Product Knowledge and Customer Education, Professional Customer Support, Problem Solving and Service Resolution, Social Interaction and Follow-Up.
  • I took pride in answering customer inquiries and educating them about our products to ensure the best fit for their specific needs. My deep product knowledge allowed me to guide customers effectively, enhancing their overall experience. Professional Customer Support: I provided customers with exceptional, professional support, going above and beyond to address their inquiries and concerns. My dedication to ensuring customer satisfaction and loyalty was a hallmark of my approach.
  • I excelled in investigating, troubleshooting, and resolving service interruptions and issues, which played a crucial role in increasing customer retention and loyalty. My proactive approach to resolving service issues enhanced the overall customer experience.
  • I actively engaged with customers through social interaction and persistent follow-up. This not only increased revenues but also fostered lasting relationships with customers. My commitment to maintaining these connections contributed to the growth of our customer base.
  • In summary, my role as a Retail Sales Consultant at AT&T was marked by a relentless pursuit of sales excellence, deep product knowledge, and a customer-centric approach. I consistently exceeded expectations, delivered exceptional customer support, and played a key role in driving the company's sales and customer retention efforts.

Education

Bachelor's degree - Technical Management

DeVry University
Chicago, IL
05.2025

High School Diploma - General

Dundee Crown High School
Carpentersville, IL
05.2008

Skills

  • Microsoft Office (10 years)
  • Strategic Leadership
  • Coaching and Mentoring
  • Decision-Making
  • Analytical Thinking
  • Merchandising
  • Sales Management
  • Retail Management
  • Analysis Skills
  • Strategic Planning

Accomplishments

  • AT&T Summit Winner: Recognized for consistently delivering exceptional results and exceeding targets.
  • Service Excellence Award Winner: Acknowledged for my dedication to providing outstanding service to both internal and external stakeholders.
  • Management Development Program Graduate: Successfully completed the prestigious AT&T Management Development Program, enhancing my leadership and managerial capabilities.

Current Education

Bachelor's in Technical Management

Timeline

Associate Director of Retail

AT&T
12.2021 - Current

Retail Sales Manager

AT&T
09.2019 - 12.2021

Assistant Store Manager

AT&T
05.2018 - 09.2019

Retail Sales Consultant

AT&T
11.2016 - 05.2018

Bachelor's degree - Technical Management

DeVry University

High School Diploma - General

Dundee Crown High School

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Garret Minaglia