Garret Moore
Hillsboro,OR
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, enhancing team performance and customer satisfaction. Expert in operations management and strategic planning, I've successfully driven profitability and efficiency improvements. Skilled in leadership and problem resolution, my approach has consistently resulted in positive organizational outcomes, with a notable increase in employee engagement and sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
01.2024 - 09.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Manager
Chipotle Mexican Grill
08.2022 - 12.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Crew Member Trainer
Chipotle Mexican Grill
08.2021 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Collaborated with management to identify areas for improvement within the team''s performance.
Operations Specialist
Mobile Technologies Inc.
10.2019 - 07.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
- Used Salesforce to model data and forecast trends.
Grill Cook
Ovations Food Services
06.2019 - 09.2019
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Crew Team Member
Chick Fil A
01.2019 - 09.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Crew Trainer
Mcdonalds
01.2018 - 01.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Grill Cook
Ovations Food Services
06.2018 - 09.2018
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Education
Bachelor of Arts - Business Administration
University of Arizona
Tucson, AZ05.2026
High School Diploma -
Hillsboro High School
Hillsboro, OR06.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Effective leader
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- P&L Management
- Labor Cost Controls
- Strategic Planning
Certification
- ServeSafe Manager Training - August 2022-August 2026
Timeline
General Manager
Chipotle Mexican Grill
01.2024 - 09.2024
Service Manager
Chipotle Mexican Grill
08.2022 - 12.2023
Crew Member Trainer
Chipotle Mexican Grill
08.2021 - 08.2022
Operations Specialist
Mobile Technologies Inc.
10.2019 - 07.2021
Grill Cook
Ovations Food Services
06.2019 - 09.2019
Crew Team Member
Chick Fil A
01.2019 - 09.2019
Grill Cook
Ovations Food Services
06.2018 - 09.2018
Crew Trainer
Mcdonalds
01.2018 - 01.2019
Bachelor of Arts - Business Administration
University of Arizona
High School Diploma -
Hillsboro High School
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