Highly motivated and willing to work employee, that strives to provide the best for not only the business but the general environment that the business may surround itself within. As someone that strives for excellence, I always want to see how I can help improve the working environment and also customer interaction between the employees and customers of the business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
The Wood Carte
06.2024 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Managed inventory to ensure product availability, contributing to uptick in sales.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
EMS Volunteer
Salem Emergency Medical Services
08.2023 - Current
Collaborated with multidisciplinary teams to provide comprehensive patient care during complex medical emergencies.
Ensured safe transport of patients by skillfully operating emergency vehicles in various weather conditions and traffic scenarios.
Assisted advanced life support providers in administering medications, performing intubations, and managing cardiac events.
Provided compassionate care for patients in crisis, including those experiencing emotional distress or mental health concerns.
Participated in community outreach initiatives such as CPR classes or health fairs to promote public understanding of EMS services and responsibilities.
Evaluated patients'' vital signs and provided appropriate interventions based on their specific needs and condition severity.
Managed inventory control processes including stocking, ordering, and tracking medications and supplies to ensure adequate resources were available for emergency response.
Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and community partners.
Supported event planning efforts for annual fundraisers benefiting local volunteer rescue squads.
Utilized critical thinking skills to quickly assess situations and adapt treatment plans as necessary for optimal patient outcomes.
Demonstrated commitment to ongoing professional development by participating in training sessions, workshops, and conferences.
Provided supportive measures such as oxygen administration or splinting while awaiting the arrival of additional medical resources during mass casualty incidents.
Enhanced emergency response capabilities through effective communication with dispatchers, first responders, and other EMS personnel.
Maintained accurate documentation of patient encounters according to regulatory standards while protecting sensitive personal information.
Educated patients on injury prevention strategies following treatment for minor accidents or falls.
Maintained a high standard of service quality by adhering to established protocols and guidelines for emergency medical treatment.
Assisted with incident debriefings after challenging calls to identify areas for improvement within the team''s performance.
Conducted thorough equipment inspections before each shift to ensure all necessary supplies were available for effective patient care delivery.
Improved patient care by providing timely and accurate pre-hospital assessments, treatments, and interventions.
Assisted with lifting and moving patients.
Followed all safety protocols and took necessary precautions while providing care.
Responded to 911 calls for medical emergencies.
Assessed medical conditions of patients in pre-hospital settings.
Immobilized patient for placement on stretcher and ambulance transport.
Conducted patient intake and triage procedures.
Utilized communication devices to maintain contact with supervisors.
Warehouse Forklift Operator
Relogistics
05.2023 - 05.2024
Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Unloaded and stacked materials by raising and lowering lifting devices.
Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Packed items into appropriate containers for shipment.
Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Enhanced team productivity by providing on-the-job training to new forklift operators, ensuring proper handling techniques were followed at all times.
Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Inspected equipment for defects and performed repairs or maintenance tasks.
Assessed equipment for damage, wear, battery life, and fluid levels.
Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Adjusted machinery and notified supervisors of malfunctions.
Recruit Trooper
Division of State Police
11.2022 - 03.2023
Collaborated with other troopers, sharing information and supporting each other during challenging situations.
Performed vehicle stops for violations such as speeding or driving under the influence, ensuring roadways remained safe for all users.
Acted calmly and efficiently in emergency and serious situations such as high-speed vehicle chases and standoffs.
Participated in specialized training programs to maintain a high level of proficiency in law enforcement techniques and procedures.
Wrote detailed arrest and accident reports and inspected squad vehicles and weapons.
Developed arrest, unlawful activity and incident reports.
Organized and recorded facts to prepare incident reports.
Searched vehicles, buildings, homes and properties for evidence and stolen property.
Maintained accurate records of daily activities, arrests, citations issued, evidence collected, and case progress updates.
Utilized state-of-the-art equipment for crime scene processing, including fingerprinting technologies and digital photography tools.
Performed high-speed vehicle pursuits to apprehend criminal suspects.
Identified controlled substances and contraband by conducting comprehensive searches of people and property.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Used crime scene equipment to identify, collect, analyze and preserve physical evidence at crime scenes.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Conducted searches of individuals, vehicles and premises.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Handled citation and traffic violation paperwork.
Checked vehicle equipment for proper functioning prior to use.
Thoroughly analyzed criminal information and processed crime scenes.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Sales Associate
Dollar General
07.2022 - 11.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Lawn Care Assistant
Richard Johnson
04.2016 - 11.2022
Maintained grounds by trimming, weeding and general clean-up.
Performed planting, watering, mulching and edging of lawns.
Removed weeds, hazards and debris from common pathways to improve usability.
Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Operated landscaping equipment with focus on safety and machine longevity.
Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
Maintained routine landscaping schedules to boost lawn health.
Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
Applied mulch to garden beds for protection against weeds and unwanted growth.
Planted bulbs, trees, bushes and flowers for residential and commercial clients.
Developed lasting customer relationships and grew network over time.
Inspected machinery to spot damage and note needed maintenance repairs.
Installed stonework according to landscape design plan and client specifications.
Assisted with weekly project planning and crew scheduling.
Adapted quickly to changing weather conditions to maintain service schedules without compromising quality.
Fostered long-term relationships with clients by offering personalized recommendations for ongoing lawn care improvements.
Streamlined scheduling processes to ensure maximum productivity throughout the workday.
Boosted overall curb appeal with meticulous edging and trimming around walkways, driveways, and flower beds.
Volunteer
Lunch Learn & Play
06.2016 - 08.2016
Assisted with special events or programs.
Used strong interpersonal communication skills to convey information to others.
Volunteered with groups and organizations to help make measurable differences for program recipients.
Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Education
High School Diploma -
Salem Washington Academy
Salem, NY
06.2019
No Degree - Criminal Justice
BOCES
Hudson Falls, NY
Associate of Science - Business Administration
Adirondack Community College
Queensbury, NY
05.2021
Bachelor of Science - Business Administration
SUNY College At Plattsburgh
Plattsburgh, NY
06.2024
Skills
Prom Solving Abilities
Verbal and Written Communication
Computer proficiency
Time Management
E-commerce and Web Design Programming
Negotiation
Marketing
Lawn Care
Highly Motivated
Efficient and Effective when it comes to completing given tasks
Customer Service
Adaptable and Flexible
Strong Work Ethic
Responsible and Punctual
Team Collaboration
Heavy Lifting
Grounds Maintenance
Physically Fit
Integrity
Patience and Empathy
Cash Handling
Customer service excellence
Customer Relations
Organizational abilities
Professionalism and Courtesy
Product restocking
Product Knowledge
POS system operations
Driver for EMS
CPR Certified
Forklift Certified
Documentation and reporting
Work planning
Goal setting
Quality improvement
Relationship building
Accomplishments
Awarded Presidents Education Awards Program for Outstanding Academic Achievement for the years 2013, 2016, and 2019 in highschool.
Boys Weightlifting Captain in 2019
Obtained an Associates Degree in Business Administration in the year of 2022
Trained in the New York State Police Academy for five months. From November 2022 to March 2023
Have been a volunteer with Salem Rescue Squad Since August 2023
Obtained a Bachelors Degree in Business Administration in the year of 2024
Obtained a Class A CDL on January 29th, 2025
Paid for both my Class A CDL , Associates Degree and Bachelors Degree without having to take out any loans
Graduating with my New York State EMT license in May 2025
Certification
Certificate of Merit
First Aid & CPR Certified
Forklift Certified
Class A CDL with Tanker Endorsement
Languages
English
Professional Working
Spanish
Limited Working
American Sign Language
Limited Working
Additional Information
Track & Field
Wrestling
Football
Weightlifting
Disc Golf
Hobbies
Weightlifting at the gym
Going on long distance runs
Sneakerhead enthusiast for seven years
Traveling between states for different sneaker conventions
Spending time with family and friends whenever possible