Warehouse professional with a solid foundation in business and technical skills with some additional education in technology. Proven ability to train new team members while managing workloads effectively and ensuring safety practices. Seeking a career-focused role that allows for room to grow.
Work History
Donation Associate/Lead
1 Year 2 Months
Goodwill Industries | 05.2025 - 07.2026
Greeted donors at their vehicle and ensured exceptional customer service throughout donation process.
Set example for acceptable donations, advising customers on items we cannot accept.
Sort donations to separate items into their appropriate category & station.
Train new staff and volunteers that come to the donation side of Goodwill.
Coordinated workloads with coworkers while managing heavy lifting tasks and walking 5 to 8 miles daily.
Trained new staff and volunteers on donation processes and warehouse operations.
Assisted in multiple roles within the warehouse environment, requiring flexibility within the warehouse including material handling, sorting, and item pricing.
A.I. Development
1 Year 10 Months
Remotasks | 02.2023 - 12.2024
Identified and addressed potential liability areas in A.I. applications, such as medical advice and mental well-being, ensuring compliance with professional consultation standards.
Resolved grammar issues and conducted bug testing on AI projects to identify vulnerabilities and enhance performance in challenging topics.
Presented findings on chatbot performance inefficiencies to project team, contributing to improved functionality and user experience.
Evaluated chatbot outputs for adherence to company guidelines, ensuring consistent quality and compliance.
Picker/Packer
9 Months
Amazon Fulfillment Center | 09.2021 - 06.2022
Pick and prepare customers orders while maintaining a high level of accuracy. My UPH average was 400+ with the asked rate being 350.
Utilize RF scanners and other technology to locate inventory and process orders in real time.
Coordinated with team managers to streamline workload distribution and enhance order management.
Guided new employees on best practices and techniques to improve onboarding efficiency.
Documented positive feedback from seven staff interactions to enhance team communication.
Night Stocker
3 Months
WinCo Foods | 12.2019 - 03.2020
Operated electric and manual pallet jacks to efficiently transport goods across warehouse, contributing to timely delivery.
Rotated inventory and faced merchandise for variety department, ensuring optimal product visibility and accessibility.
Lifted and carried 50+lbs regularly, applying proper lifting practices to maintain safety and efficiency.
Direct Care Worker
1 Year 2 Months
Inclusion Inc. | 09.2018 - 11.2019
Facilitated community interactions for special needs individuals individuals to interact with the community.
Monitored patient safety and administered medications.
Supported daily living activities, including grocery shopping and household chores, to promote independence.
Coordinated participation for individuals at community events such as Special Olympics, fostering inclusion and social connections.
Awarded employee of the month for exceptional client engagement in September 2019 for outstanding participant involvement & client appreciation.
Education
Associate's degree - Business
North Idaho College | Coeur d'Alene, ID
Skills
Warehouse operations
Inventory Control
Quality Inspection
Load & unload
Loading and unloading
Customer Service
Material handling
Warehouse Experience
Warehouse Technology
Data Entry
Typing
Document Management
Certification
ITIL Certification, ITIL Foundation Certificate in IT Service Management, 2025-01-09, CompTIA A+, 2025-01-09
Material Handler/Donation/Warehouse Team/Janitorial Assistant at Goodwill IndustriesMaterial Handler/Donation/Warehouse Team/Janitorial Assistant at Goodwill Industries