Garrett Baugh
Hannibal,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Store Manager of Operations
Sprint by Wireless Express
Quincy, IL
01.2019 - 07.2019
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Shipping Supervisor / Route Manager / IT Support
Yancey Auto Parts
Perry, MO
07.2019 - 12.2020
- Directed and managed shipping team of 10 staff, delivering continuous training to improve employees' skills.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Inspected item packaging, labels and barcodes for accuracy.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
IT Help Desk Manager/ IT Hardware Specialist
Adams County, IL
Quincy, IL
08.2021 - Current
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
- Studied regularly to stay current on terminology and treatment strategies.
- Assisted end users by troubleshooting and resolving technical problems.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Trained new employees on support processes, procedures and knowledge base.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Developed and maintained positive customer relationships resulting in increased account services and expansion.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Operated hand tools and power tools.
- Collaborated with team members to develop process improvement models.
Education
High School Diploma -
Grove High School
Grove, OK05.2010
Associate of Applied Science - Business Management
Moberly Area Community College
Hannibal, MOProfessional Certificate - Google IT Support
Coursera
Online09.2021
Professional Certificate - Healthcare IT Support
Johns Hopkins University
Baltimore, MD02.2022
The Linux Command Line Bootcamp - Instructor, Colt Steele - IT - Linux Command Line
Udemy
08.2022
Skills
- Multitasking and Organization
- Risk Mitigation Planning
- Training & Development
- Team Management
- Conflict Resolution
- Microsoft Office
- Supervision & Leadership
- Critical Thinking
- People Skills
- Customer Service
- Relationship Building
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Good Work Ethic
- Project Coordination
- Security Improvements
- Business Development Support
References
- Chad Hertlein: (573) 795-3172
- Stephen Kitzmiller: (573) 587-3524
- Ethan Clark: (573) 822-4046
Websites
Timeline
IT Help Desk Manager/ IT Hardware Specialist
Adams County, IL
08.2021 - Current
Shipping Supervisor / Route Manager / IT Support
Yancey Auto Parts
07.2019 - 12.2020
Store Manager of Operations
Sprint by Wireless Express
01.2019 - 07.2019
High School Diploma -
Grove High School
Associate of Applied Science - Business Management
Moberly Area Community College
Professional Certificate - Google IT Support
Coursera
Professional Certificate - Healthcare IT Support
Johns Hopkins University
The Linux Command Line Bootcamp - Instructor, Colt Steele - IT - Linux Command Line
Udemy
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