Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrett Beam

Kerrville,Texas

Summary

Experienced professional focused on meeting or exceeding objectives seeking senior training specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Dedicated 911 Dispatcher offering 9 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in emergency communications. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

7
7
years of professional experience

Work History

Communications Specialist

Kerrville Police Department
Kerrville, TX
08.2017 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
  • Used specialized software to track and maintain case incident numbers and logs
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests

Emergency Communications Dispatcher

Gillespie County Texas
Fredericksburg, TX
03.2016 - 08.2017
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used Tyler Technologies to track and maintain case incident numbers and logs.

Jailer

Gillespie County Texas
Fredericksburg, TX
11.2015 - 03.2016
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 15 inmates simultaneously.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.

Emergency Communications Officer

Kimble County Sheriffs Office
Junction, Texas
11.2014 - 09.2015
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

Education

Bachelor of Arts - Communications

Grantham University
Lenexa, KS
03.2025

Skills

  • Information Confidentiality
  • Microsoft Outlook
  • Microsoft Excel
  • Speech Writing
  • Microsoft Project
  • Crisis Communications
  • Communications Programs
  • Time Management
  • Detail-Oriented
  • Problem-Solving
  • Service-Orientation
  • Negotiation

Timeline

Communications Specialist

Kerrville Police Department
08.2017 - Current

Emergency Communications Dispatcher

Gillespie County Texas
03.2016 - 08.2017

Jailer

Gillespie County Texas
11.2015 - 03.2016

Emergency Communications Officer

Kimble County Sheriffs Office
11.2014 - 09.2015

Bachelor of Arts - Communications

Grantham University
Garrett Beam