Garrett Bigelow
Lansing,MI
Summary
A proven track record at CH Robinson excelling in transforming business solutions through systems design and process evaluation. Expertise within this area has strengthened client relationships and played a significant role in consistently meeting the organizations annual commercial goals.
Overview
15
15
years of professional experience
Work History
Solution Architect
CH Robinson
10.2020 - Current
- Worked with clients and internal teams to support the commercial solution design process.
- Worked directly with clients on requirements gathering and both quantitative and qualitative return on investment analysis.
- Lead and facilitate product demonstrations for
- Provided pricing and contract support to business development resources.
- Liaison between internal teams and client during the implementation and onboarding phases.
Customer Success Manager
CH Robinson
03.2018 - 10.2020
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Played instrumental role in client satisfaction by interfacing with client stakeholders on key priorities as well as service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for client.
Global Service Delivery Manager
CH Robinson
05.2016 - 03.2020
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple, global teams to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
Customer Success Manager
CH Robinson
12.2014 - 05.2016
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Played instrumental role in client satisfaction by interfacing with client stakeholders on key priorities as well as service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for client.
Solution Architect
CH Robinson
01.2010 - 12.2014
- Worked with clients and internal teams to support the commercial solution design process.
- Worked directly with clients on requirements gathering and both quantitative and qualitative return on investment analysis.
- Lead and facilitate product demonstrations for
- Provided pricing and contract support to business development resources.
- Liaison between internal teams and client during the implementation and onboarding phases.
Education
BBA - Business Information Systems
Western Michigan University
Kalamazoo, MI04-2004
Skills
- Client Relationships
- Business Process Evaluation & Design
- Systems Evaluation and Design
- Microsoft Product Suite
- Communication
- Transportation Management
- Transportation Management Systems
- Logistics & Supply Chain
Timeline
Solution Architect
CH Robinson
10.2020 - Current
Customer Success Manager
CH Robinson
03.2018 - 10.2020
Global Service Delivery Manager
CH Robinson
05.2016 - 03.2020
Customer Success Manager
CH Robinson
12.2014 - 05.2016
Solution Architect
CH Robinson
01.2010 - 12.2014
BBA - Business Information Systems
Western Michigan University
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