Garrett Biggins
Pfafftown,NC
Summary
Experienced with product development, data analysis, and business strategy. Utilizes cross-functional collaboration to drive product success and adaptability to changing market needs. Strong understanding of strategic planning and execution to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Product Manager
The Kroger Co.
08.2022 - Current
- Developed and prioritized product roadmap based on enterprise goals, stakeholder feedback, and customer insights.
- Collaborated with cross-functional teams to define product requirements and specifications.
- Analyzed sales data to identify trends and drive product improvements.
- Managed backlog of product enhancements, ensuring alignment with company objectives.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
Senior Solution Architect
The Kroger Co.
02.2019 - 08.2022
- Collaborated with stakeholders to define technical requirements and align solutions with business goals.
- Mentored junior architects in best practices for software development and system integration methodologies.
- Functional Lead for ERP migration from Microsoft Dynamics AX to Microsoft D365.
- Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements.
- Enhanced user experience by designing intuitive interfaces for web applications, boosting customer engagement rates.
- Provided 2nd and 3rd level technical support and troubleshooting for internal users.
- Led user acceptance testing to ensure solutions met business needs and quality standards.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Customer Service Team Lead
Vitacost.com (A Kroger Company)
02.2015 - 02.2019
- Led customer service team to enhance response times and improve issue resolution processes.
- Analyzed team performance metrics to identify trends and optimize resource allocation effectively.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Education
No Degree - Business Administration And Management
Davidson County Community College
Thomasville, NCSkills
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
- LUMA Facilitator
- SQL
- Power Automation
- Requirements building
Timeline
Product Manager
The Kroger Co.
08.2022 - Current
Senior Solution Architect
The Kroger Co.
02.2019 - 08.2022
Customer Service Team Lead
Vitacost.com (A Kroger Company)
02.2015 - 02.2019
No Degree - Business Administration And Management
Davidson County Community College