Garrett Boyle
Webster
Summary
Dynamic General Manager with 15 years of restaurant experience at KBR Franchises LLC, excelling in customer service and operational efficiency. Proven track record in upselling and enhancing guest satisfaction, while maintaining strict compliance with health regulations. Recognized for strong leadership and attention to detail, driving revenue growth and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
KBR Franchises LLC
Texas City
07.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Manager
Jackie's Bar and Grill
Kemah
01.2021 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Resolved customer complaints in a professional manner.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Provided support to servers when needed during busy periods or peak hours.
- Monitored dining room cleanliness and tidiness at all times.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Handled guest complaints professionally and efficiently.
- Assisted with training new staff members on proper customer service techniques.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Checked quality of food before it was served to customers.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired and trained new employees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Assistant General Manager
Barge295
Seabrook
02.2019 - 12.2021
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Manager
Cabo Clear Lake
Seabrook
03.2016 - 12.2018
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Implemented strategies designed to increase revenue through upselling techniques.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Education
High School Diploma -
Clear Creek High School
League City, TX05-2009
Associate of Science - Graphic Design
Blinn College
Bryan, TXSkills
- 15 years of restaurant experience
- Excellent customer service
- Strong Personality
- Upselling
- Multitasking
- Attention to detail
- Order accuracy
- Sense of urgency
- Punctuality
Certification
- Managers food handler's license
- TABC
References
References available upon request.
Timeline
General Manager
KBR Franchises LLC
07.2024 - Current
Manager
Jackie's Bar and Grill
01.2021 - 06.2024
Assistant General Manager
Barge295
02.2019 - 12.2021
Manager
Cabo Clear Lake
03.2016 - 12.2018
High School Diploma -
Clear Creek High School
Associate of Science - Graphic Design
Blinn College
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