Garrett Brown
Peachtree City,GA
Summary
I am a very positive and hardworking individual. I work well in teams with others, but I am also reliable when I work independently. I spent 5 years serving in the United States Marine Corps, so I am a very task oriented person, and I am able to properly perform my duties in stressful situations. Most recently I worked for the InterContinental Hayman Island Resort as a bell attendant.
Overview
9
9
years of professional experience
Work History
Server
Palmer's
08.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Linguist
United States Marine Corps
06.2017 - 06.2025
- Translated and reviewed foreign language documents and identified and extracted information.
- Reviewed work of other linguists for accuracy of content and quality of written expression.
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Handled electronic equipment designed to intercept foreign transmissions or broadcasts.
- Trained and managed team of 20 personnel in proper basic report writing, data collection and presentations.
Customer Support Specialist
ERTC Express
06.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails to answer questions about products and services.
- Maintained and managed customer accounts and payments.
- Created spreadsheets to assist with the organization of the company's daily operations.
Porter/Valet
Ritz-Carlton Hotel
06.2023 - 11.2023
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Communicated with coworkers and managers about completed duties.
- Maintained building entrance for professional, clean presentation standards.
- Operated and protected over a few hundred guests' vehicles.
- Assisted guests with their luggage, as well as showing them to their rooms and giving a room orientation for smooth check-ins.
- Fulfilled the requests of hotel guests in a punctually and politely.
Bell Attendant
InterContinental Hayman Island Resort
12.2023 - 06.2024
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Enhanced teamwork among staff members through consistent collaboration on delivery schedules and clear communication about special requests from guests.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Education
High School Diploma -
McIntosh High School
Peachtree City, GA06.2017
Skills
- Problem solving
- Communication
- Team work
- Positive mental attitude
Timeline
Bell Attendant
InterContinental Hayman Island Resort
12.2023 - 06.2024
Porter/Valet
Ritz-Carlton Hotel
06.2023 - 11.2023
Customer Support Specialist
ERTC Express
06.2022 - 01.2023
Linguist
United States Marine Corps
06.2017 - 06.2025
Server
Palmer's
08.2016 - 01.2017
High School Diploma -
McIntosh High School
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