Garrett Burks

• Monitored employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
• Provided on-site training and regular performance evaluations to support staff member skill growth.
• Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
• Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
• Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
• Identified opportunities for cost savings in nightly operations, implementing changes that resulted in reduced expenses without compromising service quality.
• Received and transferred incoming phone calls via switchboard.
• Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
• Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
• Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.

• Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
• Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
• Provided exceptional customer service by empathizing with clients'' frustrations and offering timely resolutions.
• Developed rapport with clients by addressing their needs professionally while adhering to company guidelines.
• Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.

• Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
• Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
• Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
• Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
• Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
• Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Operated as Valet Captain at The Bristol Hotel on behalf of Parking Management Company, and would go on to be offered a job and promotion with the client property.