Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Bussey

North Branch,MN

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

10
10
years of professional experience

Work History

IT Expert

EasyITGuys
05.2023 - 05.2024
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided exceptional customer service by promptly addressing problems reported by end-users.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Secured sensitive data by establishing robust cybersecurity measures and protocols.
  • Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Used ticketing systems to manage and process support actions and requests.

Shift Manager

HMS Hosting Services International
01.2023 - 05.2023
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Successfully mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.

Cashier

MGM Wine and Spirits
09.2021 - 01.2023


  • Worked a flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided expert and in-depth information to customers regarding products that fit their styles and tastes to ensure quality experiences time and time again.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Shift Supervisor

Starbucks
05.2014 - 09.2021
  • Delivered successful training to more than 12 employees during tenure, educating on successful work processes and productivity strategies, and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Education

Associate of Arts Degree -

Tarrant County College
Fort Worth, TX

High School Diploma -

Travis Academy of Fine Arts
Fort Worth, TX
05.2012

Skills

  • Problem Solving
  • De-escalation
  • Time-management and Allocation
  • Helpdesk Implementation
  • IT risk management
  • Customer service expert
  • Windows OS 7 through 11
  • IT Hardware Support
  • Team Management
  • Information Security
  • IT Documentation
  • IT Troubleshooting

Timeline

IT Expert

EasyITGuys
05.2023 - 05.2024

Shift Manager

HMS Hosting Services International
01.2023 - 05.2023

Cashier

MGM Wine and Spirits
09.2021 - 01.2023

Shift Supervisor

Starbucks
05.2014 - 09.2021

Associate of Arts Degree -

Tarrant County College

High School Diploma -

Travis Academy of Fine Arts

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Garrett Bussey