Summary
Overview
Work History
Education
Skills
Awards Volunteer Work
References
Languages
Timeline
Generic
Garrett Catts

Garrett Catts

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

General Manager

Catts Beach Service
05.2014 - Current
  • Directed day-to-day operations of a beach umbrella and chair rental service, managing a team of 40+ employees to ensure efficient and smooth service delivery.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Project Manager / Contractor

C.F. Holdings
09.2023 - Current
  • Maintained open communication by presenting regular updates on project status to customers.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Operations Manager

Sun Fun Beach Service
05.2016 - Current
  • Proficient operation of heavy equipment, such as tractors and skid steer loaders, for beach service operations, ensuring safe and effective use around the general public.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

First Mate

W.B. on the Water
02.2023 - 10.2023
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Maintained timetables by monitoring and managing loading and discharging of cargo and passengers and arranging for boat to be fueled, restocked with supplies and repaired.
  • Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
  • Coordinated with Captain and interior team to develop daily guest activity objectives and weekly itineraries.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Operated, maintained and repaired ship equipment such as winches and cranes to prevent threats to safety and commercial operations of vessel.

Landscape Technician

Klopp Landscape
05.2016 - 10.2018
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Provided training and guidance to new team members, sharing knowledge of best practices and industry standards for exceptional service delivery.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.
  • Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
  • Applied fertilizers, pesticides, herbicides responsibly for optimal plant health while adhering to safety guidelines and regulations.
  • Installed various hardscape elements like retaining walls, patios, walkways, and fences for improved functionality and curb appeal.

Education

BBA - Business Administration And Management

University of Mississippi
Oxford, MS
05.2022

High School Diploma -

Cape Henlopen High School
Lewes, DE
06.2018

Skills

  • Microsoft Office Suite Proficiency ( Outlook, Word, Excel, Powerpoint)
  • Customer Relationship Management (CRM)
  • Billing and Invoicing
  • Strong Work Ethic
  • Heavy Equipment operation
  • Mechanical Maintenance
  • Hiring and Training
  • Process Improvement
  • Payroll Administration
  • Accounts Payable and Receivable
  • Data entry proficiency

Awards Volunteer Work

  • 3.5 GPA
  • Cum Laude
  • 2018 Thomas "Sparky" Reardon Award Winner - Delta Psi Chapter
  • 8 years of volunteer work at Rehoboth Beach Little League
  • 50+ hours of volunteer work at the Oxford Pantry

References

  • Russell Catts, CEO of Catts Beach Service, Rehoboth Beach, DE, rbcatts@yahoo.com, (302)542-8048
  • Randy Jernigan, Vice President of Solace Boats, Rehoboth Beach, DE, rjernigan@pursuitboats.com, (302)396-5251
  • Drew Haughes, Co-owner of Sun Fun Beach Service, Ocean City, MD, (443)847-0643
  • Capt. Wyatt Barnett, Owner of W.B. on the Water Inc., Naples, FL, (239)821-1085
  • Geoff Klopp, Owner of Klopp Landscape and former President of the Correctional Officers Association of Delaware, Lewes, DE, (302)542-2447

Languages

Spanish
Limited Working

Timeline

Project Manager / Contractor

C.F. Holdings
09.2023 - Current

First Mate

W.B. on the Water
02.2023 - 10.2023

Landscape Technician

Klopp Landscape
05.2016 - 10.2018

Operations Manager

Sun Fun Beach Service
05.2016 - Current

General Manager

Catts Beach Service
05.2014 - Current

BBA - Business Administration And Management

University of Mississippi

High School Diploma -

Cape Henlopen High School

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Garrett Catts