Garrett Dahlgren
Vergas,MN
Summary
Dynamic Sales Manager with a proven track record at Verizon BeMobile, excelling in relationship building and sales strategy development. Achieved consistent sales growth through effective team training and performance management. Skilled in analytical problem-solving, fostering client satisfaction, and implementing successful sales initiatives that enhanced lead generation and conversion rates.
Overview
14
14
years of professional experience
Work History
Sales Manager
Verizon BeMobile
Detroit Lakes
06.2018 - 07.2025
- Led sales team to exceed quarterly targets through strategic planning and performance tracking.
- Developed and implemented training programs to enhance team product knowledge and customer engagement skills.
- Analyzed market trends and competitor strategies to identify opportunities for growth and improvement.
- Fostered strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Collaborated with marketing to create targeted campaigns that increased lead generation by optimizing outreach efforts.
- Monitored sales metrics and provided actionable insights to foster team development, production and growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees.
Claims Adjuster
Progressive Casualty Insurance
Fargo, ND
05.2016 - 04.2018
- Evaluated claims to determine coverage and liability based on policy provisions.
- Collaborated with insured parties and third-party vendors to gather necessary documentation.
- Conducted thorough investigations into claims, analyzing relevant evidence and data.
- Examined claims forms and other records to determine insurance coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Collected information from customers to complete claims and legal files.
Operations/Fraud Specialist
Vergas State Bank
Vergas, MN
05.2011 - 04.2016
- Analyzed transactions to identify patterns indicative of fraudulent activity.
- Implemented and trained team on improved fraud detection techniques, resulting in enhanced accuracy.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor of Science - Business Management
Minnesota State University
Moorhead, MN05-2011
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Motivational skills
- Client relationship management
- Sales strategy development
- Sales process
- Analytical problem solver
- Performance management
- KPI tracking
- Employee motivation
- Performance coaching
- Sales closing techniques
Timeline
Sales Manager
Verizon BeMobile
06.2018 - 07.2025
Claims Adjuster
Progressive Casualty Insurance
05.2016 - 04.2018
Operations/Fraud Specialist
Vergas State Bank
05.2011 - 04.2016
Bachelor of Science - Business Management
Minnesota State University