Garrett Dahlgren
Vergas,MN
Summary
Dynamic Sales Manager with a proven track record at Verizon BeMobile, excelling in relationship building and sales strategy development. Achieved consistent sales growth through effective team training and performance management. Skilled in analytical problem-solving, fostering client satisfaction, and implementing successful sales initiatives that enhanced lead generation and conversion rates.
Overview
14
14
years of professional experience
Work History
Sales Manager
Verizon BeMobile
06.2018 - 07.2025
- Led sales team to exceed quarterly targets through strategic planning and performance tracking.
- Developed and implemented training programs to enhance team product knowledge and customer engagement skills.
- Analyzed market trends and competitor strategies to identify opportunities for growth and improvement.
- Fostered strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Collaborated with marketing to create targeted campaigns that increased lead generation by optimizing outreach efforts.
- Monitored sales metrics and provided actionable insights to foster team development, production and growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees.
Claims Adjuster
Progressive Casualty Insurance
05.2016 - 04.2018
- Evaluated claims to determine coverage and liability based on policy provisions.
- Collaborated with insured parties and third-party vendors to gather necessary documentation.
- Conducted thorough investigations into claims, analyzing relevant evidence and data.
- Examined claims forms and other records to determine insurance coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Collected information from customers to complete claims and legal files.
Operations/Fraud Specialist
Vergas State Bank
05.2011 - 04.2016
- Analyzed transactions to identify patterns indicative of fraudulent activity.
- Implemented and trained team on improved fraud detection techniques, resulting in enhanced accuracy.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor of Science - Business Management
Minnesota State University
Moorhead, MN05-2011
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Motivational skills
- Client relationship management
- Sales strategy development
- Sales process
- Analytical problem solver
- Performance management
- KPI tracking
- Employee motivation
- Performance coaching
- Sales closing techniques
Timeline
Sales Manager
Verizon BeMobile
06.2018 - 07.2025
Claims Adjuster
Progressive Casualty Insurance
05.2016 - 04.2018
Operations/Fraud Specialist
Vergas State Bank
05.2011 - 04.2016
Bachelor of Science - Business Management
Minnesota State University