Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Davidson

Fate,TX

Summary

Hands-on IT professional with strong experience in technical support, field service, and team management. Skilled at troubleshooting, leading by example, and keeping operations running smoothly in high-demand environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Field Technician

Awt Support
11.2024 - Current
  • Provided onsite and remote support for hardware, software, and network issues to minimize downtime.
  • Installed and configured servers, workstations, printers, VOIP phones, security cameras, wireless access points, NAS systems, firewalls, and NVRs.
  • Mounted TVs and monitors for digital signage and security feeds.
  • Performed network upgrades and managed infrastructure, including running and organizing CAT6 and fiber optic cabling.
  • Managed DNS records and handled basic website configurations to support client online presence.
  • Assisted with Microsoft Intune device management and administration through the admin portal.
  • Supported Google Workspace setup and user management for client organizations.
  • Set up and administered Apple Business Manager (ABM) for streamlined device deployment.
  • Resolved technical issues swiftly to minimize downtime and maintain staff productivity.

Store Manager

Awt Support
11.2023 - Current
  • Oversaw daily operations in a tech retail/service environment, ensuring efficient workflow and a clean, customer-ready store.
  • Managed inventory for new and refurbished devices, accessories, and repair parts.
  • Handled opening/closing procedures, cash reconciliation, and point-of-sale accuracy.
  • Resolved customer issues professionally, maintaining high satisfaction in a fast-paced setting.
  • Hired, trained, and coached staff on both customer service and technical basics to improve team performance.
  • Collaborated with the repair team to prioritize urgent tickets and maintain service quality.

Computer Technician

Awt Support
05.2022 - Current
  • Repaired desktops, laptops, smartphones, and tablets, resolving hardware and software issues efficiently.
  • Performed data transfers, OS reinstalls, and custom system builds, including high-performance gaming PCs.
  • Refurbished and prepared devices for resale, including computers, printers, and networking equipment.
  • Sold new and refurbished devices, advising customers based on technical needs and budget.
  • Installed and maintained internal components, performed updates, and extended device lifespan through preventative maintenance.

Smartphone Technician

Battery's Plus Bulbs Inc
10.2021 - 05.2022
  • Removed, fixed, and replaced components such as LCD screens, home buttons, and charging ports.
  • Completed quality and fraud inspections on cell phones.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated soldering iron stations to solder connectors to cable assemblies.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2021

Skills

  • Windows 7/8/81/10/11, Windows Server 2022/2024, macOS Mojave/Catalina/Monterey/Ventura /Sonoma, iOS, iPadOS, watchOS, Android, Linux (Ubuntu/Kali), ChromeOS
  • Networking & Infrastructure:
    Structured cabling (CAT6 & fiber), wireless access point deployment, firewall setup and configuration, DNS and IP management, network optimization and upgrades, switch and router configuration, NVR system setup and integration
  • Systems & Device Management:
    Microsoft Intune, Apple Business Manager (ABM), Google Workspace Admin, IT asset tracking, endpoint security tools
  • Remote Support & Setup:
    GoToAssist, TeamViewer, AnyDesk, remote diagnostics, system imaging, OS installation, data migration, custom PC builds
  • Hardware & Peripherals:
    Servers, desktops, laptops, printers, VOIP phones, security cameras, TVs, POS systems, mobile devices

Certification

  • WISE Level 2 Certification: Phone Repair.


  • Google IT Support Certificate.


  • Trained in CompTIA A+ fundamentals. (In Progress)


  • Completed CCNA training coursework. (In Progress)

Timeline

IT Field Technician

Awt Support
11.2024 - Current

Store Manager

Awt Support
11.2023 - Current

Computer Technician

Awt Support
05.2022 - Current

Smartphone Technician

Battery's Plus Bulbs Inc
10.2021 - 05.2022

High School Diploma -

Penn Foster Career School

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