Garrett Day
Claim Representative
Flower Mound,TX
Summary
Positive, empathetic, and dedicated professional with strong foundation in customer service and problem-solving. Possesses in-depth understanding of policy interpretation and claim processing, coupled with excellent communication and analytical skills. Committed to delivering accurate and timely resolutions to enhance customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Auto Blend Claim Representative
Travelers Insurance
Richardson, Texas
09.2022 - Current
- Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
- Managed a high volume of claims, ensuring prompt attention to each case as well as customer satisfaction
- Offered support to new team members, acting as a mentor by sharing insights gained from experience in the field of claims handling procedures.
- Collaborated with adjusters and appraisers for accurate damage assessments, resulting in fair compensation payouts.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
Student Assistant at Goddard Health Services
University of Oklahoma
Norman, Oklahoma
09.2020 - 11.2021
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality
Marketing Intern
LDWW
Oklahoma City, Oklahoma
06.2021 - 08.2021
- Conducted market research to identify target audiences and optimize marketing efforts.
- Increased engagement by 300% on the company’s Facebook page by creating and pitching a marketing campaign to celebrate WinStar’s 18th birthday, which included promotions and giveaways to motivate customers within a specific demographic
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Student Assistant at OU Athletic Business Office
University of Oklahoma
Norman, OK
01.2020 - 03.2020
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems, inter-department billing etc.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
Education
Post Graduate Generative AI Certification - Generative AI
Great Learning
Dallas 08.2024 - 11.2024
Post Graduate Program Certification in Data Science & Business Analytics - Data Science And Business Analytics
University of Texas At Austin
Austin, TX 09.2023 - 06.2024
Bachelor of Business Administration - Marketing and Sports Management
University of Oklahoma
Norman, OK 08.2018 - 05.2022
Skills
Python, Microsoft Azure, Jupyter, MS Office, SQL, SPSS
Certification
Hootsuite Platform Certification- 2021
Affiliations
Delta Sigma Pi Professional Business Fraternity
Timeline
Post Graduate Generative AI Certification - Generative AI
Great Learning
08.2024 - 11.2024
Post Graduate Program Certification in Data Science & Business Analytics - Data Science And Business Analytics
University of Texas At Austin
09.2023 - 06.2024
Auto Blend Claim Representative
Travelers Insurance
09.2022 - Current
Marketing Intern
LDWW
06.2021 - 08.2021
Student Assistant at Goddard Health Services
University of Oklahoma
09.2020 - 11.2021
Student Assistant at OU Athletic Business Office
University of Oklahoma
01.2020 - 03.2020
Bachelor of Business Administration - Marketing and Sports Management
University of Oklahoma
08.2018 - 05.2022
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