Garrett Day
Emerging Data & Strategy Professional
Flower Mound,US
Summary
Versatile Business & Data Analyst with 3+ years of experience improving customer outcomes, reducing operational risk, and delivering analytics-driven solutions. Currently completing advanced certifications in Data Science , Business Analytics , and Generative AI , with practical skills in Python, SQL, Azure , and SPSS . Adept at translating business needs into data solutions that drive strategy, process efficiency, and customer engagement.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Auto Blend Claim Representative
Travelers Insurance
09.2022 - 07.2025
- Resolved 100+ high-complexity auto claims with a 95% customer satisfaction rate, optimizing claims workflows and reducing resolution times by 10%
- Efficiently managed a caseload exceeding 60+ claims per week, achieving a 95% on-time resolution rate and contributing to a 10% increase in departmental throughput.
- Mentored and onboarded 5+ new hires, delivering training on policy interpretation and claims systems that improved new rep ramp-up time by 30%.
- Partnered cross-functionally with adjusters and appraisers to validate loss assessments, reducing compensation disputes by 15% and ensuring compliance with state guidelines.
- Maintained 100% policy accuracy in claims processing by leveraging deep knowledge of insurance regulations, resulting in a 98% audit score and reduced claim rework.
Student Assistant
Goddard Health Services at University of Oklahoma
09.2020 - 11.2021
- Delivered high-quality front-desk support to 100+ students and staff weekly, ensuring smooth intake and inquiry resolution.
- Maintained strict confidentiality while processing documentation, scanning medical records, and updating internal systems.
- Adapted quickly to shifting priorities in a fast-paced health environment, demonstrating professionalism and reliability.
Marketing Intern
LDWW
06.2021 - 08.2021
- Performed targeted market research to define customer segments and refine campaign strategies, improving audience alignment and campaign precision.
- Drove a 300% increase in Facebook engagement by developing and presenting a successful multi-channel campaign for WinStar's 18th anniversary, featuring strategic promotions and giveaways tailored to key demographics.
- Contributed over 10+ innovative campaign concepts during collaborative brainstorming sessions, several of which were implemented in quarterly marketing initiatives.
- Analyzed competitor marketing strategies and industry trends, delivering actionable insights that influenced campaign positioning and boosted differentiation in key markets.
Student Office Assistant
University of Oklahoma Athletic Business Office
01.2020 - 03.2020
- Managed high-volume data entry and reconciliations for internal billing systems, improving record accuracy across departments.
- Streamlined digital filing processes to reduce retrieval time and support compliance during audits.
- Provided consistent administrative support across multiple teams, contributing to day-to-day operational efficiency.
Education
Post Graduate Generative AI Certification - Generative AI
Great Learning
Dallas, TX 08.2024 - 11.2024
Post Graduate Program Certification in Data Science & Business Analytics - Data Science And Business Analytics
University of Texas At Austin
Austin, TX 10.2023 - 06.2024
BBA - Marketing and Sports Management
University of Oklahoma
Norman, OK 08.2018 - 05.2022
Skills
Technical Tools: Python, SQL, Microsoft Azure, SPSS, Jupyter, Excel, MS Office
Business & Communication: Customer Service, Process Improvement, Stakeholder Communication, Mentorship, Problem Solving
Data & Analytics: Data Wrangling, Predictive Modeling, Machine Learning, A/B Testing, Data Visualization
Workflow & Project Management: Cross-Functional Collaboration, Project Planning & Execution, Risk Assessment & Mitigation, Time Management & Prioritization
Certification
Hootsuite Platform Certification
Affiliations
Delta Sigma Pi Professional Business Fraternity
Websites
Timeline
Post Graduate Generative AI Certification - Generative AI
Great Learning
08.2024 - 11.2024
Post Graduate Program Certification in Data Science & Business Analytics - Data Science And Business Analytics
University of Texas At Austin
10.2023 - 06.2024
Auto Blend Claim Representative
Travelers Insurance
09.2022 - 07.2025
Marketing Intern
LDWW
06.2021 - 08.2021
Hubspot Digital Marketing Certification
05-2021
Hootsuite Platform Certification
04-2021
Hootsuite Social Media Certification
04-2021
Student Assistant
Goddard Health Services at University of Oklahoma
09.2020 - 11.2021
Student Office Assistant
University of Oklahoma Athletic Business Office
01.2020 - 03.2020
BBA - Marketing and Sports Management
University of Oklahoma
08.2018 - 05.2022