Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Garrett Deal

Nashville,TN
Garrett Deal

Summary

Motivated team player with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
years of professional experience

Work History

Aloft Hotel
Franklin, TN

Front Desk Agent
06.2022 - Current

Job overview

  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Biscuit Love Brunch
Franklin, TN

Kitchen Hand
09.2021 - 05.2022

Job overview

  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Lifted and carried heavy materials.

Panera Bread
Spring Hill, TN

Kitchen Team Leader
10.2020 - 05.2022

Job overview

  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Learned other teammates' work tasks to train as backup.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.

Education

Columbia State Community College
Franklin, TN

Associate of Science from Criminal Justice
05.2024

University Overview

Skills

  • Covid Symptom Screening
  • Special Requests and Substitutions
  • Conflict and Complaint Resolution
  • Cash Register Operations
  • Dining Area Maintenance
  • Age Verification
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • Billing and Payment Processing
  • Team Player
  • Dining Room Organization
  • Cool Under Pressure

Timeline

Front Desk Agent
Aloft Hotel
06.2022 - Current
Kitchen Hand
Biscuit Love Brunch
09.2021 - 05.2022
Kitchen Team Leader
Panera Bread
10.2020 - 05.2022
Columbia State Community College
Associate of Science from Criminal Justice
Garrett Deal