Garrett Deal
Nashville,TN
Summary
Offering collaborative spirit and strong organizational skills, eager to learn and thrive in event-focused environment. Contributes to role by quickly grasping industry trends and applying sales techniques. Ready to use and develop communication and project management skills in an Event Management role.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
HRI Properties
10.2025 - Current
- Facilitated billing inquiries and payment processing, ensuring accuracy and transparency.
- Trained new staff on guest service protocols, enhancing team performance and service quality.
- Monitored front desk area to ensure cleanliness and organization, creating a welcoming environment.
- Provided concierge services, assisting guests with transportation, dining, and entertainment arrangements.
- Implemented guest loyalty initiatives, contributing to increased repeat business and customer satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Managed guest complaints with empathy, turning negative experiences into positive outcomes.
Sales Manager
Tharaldson Hospitality
07.2025 - 10.2025
- Developed comprehensive sales strategies to align with market trends and customer needs.
- Monitored sales performance metrics to identify areas for improvement and growth.
- Fostered strong client relationships through personalized communication and tailored solutions.
- Coordinated cross-department collaboration to enhance product offerings and service delivery.
- Managed departmental budgets to ensure cost-effective resource allocation and profitability.
- Conducted market analysis to inform strategic decision-making and competitive positioning.
Sales Coordinator
OTO Development
02.2024 - 06.2025
- Coordinated sales meetings and prepared agendas to ensure effective communication among team members.
- Maintained comprehensive databases of customer interactions and sales records for accurate reporting.
- Assisted in lead generation efforts through targeted outreach and engagement strategies.
- Managed logistics for promotional events, enhancing brand visibility and customer engagement.
- Monitored inventory levels and coordinated with suppliers to ensure product availability.
- Developed customer feedback mechanisms to improve service offerings and enhance satisfaction.
Front Desk Representative
OTO Development
06.2023 - 02.2024
- Managed visitor coordination to ensure smooth guest experiences during peak hours.
- Facilitated communication between departments to streamline service delivery.
- Maintained accurate database records of guest information and preferences.
- Scheduled appointments for guests and staff, optimizing time management.
- Handled incoming calls efficiently, providing information and assistance as needed.
- Provided administrative assistance to support daily operations and enhance efficiency.
Guest Service Representative
Peachtree Hotels
05.2022 - 06.2023
- Assisted guests during check-in and check-out processes, ensuring a smooth arrival and departure experience.
- Provided detailed information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Resolved guest inquiries efficiently, maintaining a professional and friendly demeanor at all times.
- Collaborated with team members to ensure timely responses to guest needs and requests.
- Maintained accurate reservation records, minimizing errors and improving operational efficiency.
- Identified and resolved potential issues proactively, improving overall guest experience.
Education
Criminal Science
Columbia State Community College
Columbia, Tennessee, TNHigh School Diploma -
Independence High School
Thompson's Station, TN05.2022
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Financial transactions
- Product sales
- Complaint handling
- Data entry
- Food and beverage area setup
- Documentation and reporting
- Reservation processing
- First aid training
- Inventory monitoring
- Reservation management system
Timeline
Guest Service Representative
HRI Properties
10.2025 - Current
Sales Manager
Tharaldson Hospitality
07.2025 - 10.2025
Sales Coordinator
OTO Development
02.2024 - 06.2025
Front Desk Representative
OTO Development
06.2023 - 02.2024
Guest Service Representative
Peachtree Hotels
05.2022 - 06.2023
Criminal Science
Columbia State Community College
High School Diploma -
Independence High School