Garrett Dulaban

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Investigated and resolved customer inquiries and complaints quickly.

• Produced 300+ members and $55,000 in membership sales as one of the top sales associates
• Developed and delivered engaging sales presentations to convey product benefits.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
• Improved customer satisfaction after sales were completed.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Trained and mentored new sales representatives.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Created leads through marketing and advertising, and then proceeded to close on the sale of those clients.
• Managed up to 30 different clients from week to week
• Created my own personal training business, and sold $30,000 worth of training in the first year
• Served as point of contact between clients and managerial staff.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.

• Introduced new methods, practices and systems to reduce turnaround time.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Reviewed sales and gross profit report to assess company efficiency.