- Designing and Printing 3D Models
- Virtual Reality
- I like working with my hands and fixing things
- Coding and Programming
- Video Game Modification
Garrett Eiden
Dublin,United States
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Lead Data Engineer
Comcast
02.2023 - Current
- Engineered and optimized advanced processes for dataset creation, improving organizational efficiency
- Provided critical support to analytical teams, crafting expert-level queries that elevated data accessibility and understanding
- Conceived and launched a fully functional website leveraging Python and JavaScript, enhancing user experience and data interaction
- Designed a comprehensive data governance model, ensuring compliance and integrity across datasets
- Created an automated deployment system for data files in Tableau, streamlining reporting processes and reducing turnaround time
- Delivered responsive ad-hoc data analysis to Marketing and Multi Dwelling Unit teams, directly influencing campaign strategies and decisions
Sr. Analyst - Marketing & Sales BI
Comcast
12.2020 - 02.2023
- Architected and implemented enterprise-grade Tableau dashboards for enhanced visibility within Sales and Marketing
- Served as key analytical support for Loyalty and Care Call Centers, optimizing reporting for major organizational touchpoints
- Executed rapid turnaround for ad-hoc analytic requests, demonstrating agility and responsiveness to shifting business needs
- Spearheaded the development of ETL processes consolidating disparate databases into a unified source
- Recognized as the subject matter expert in SQL query writing, leveraging in-depth knowledge to aid various teams and projects
Sr. Analyst - Business Support & Analytics
Comcast
07.2016 - 12.2020
- Delivered ongoing reporting solutions for the California region, enabling informed decision-making across departmental lines
- Utilized complex SQL queries to extract and synthesize data from MSSQL, Teradata, Oracle, and MySQL systems, yielding actionable insights
- Collaborated cross-functionally to address data entry and operational needs, enhancing inter-departmental efficiency
- Developed C# applications to streamline data gathering processes, substantially reducing manual effort
- Provided focused training and mentorship to team members, fostering skill development and knowledge-sharing within the group
Analyst - Business Support & Analytics
Comcast
10.2013 - 06.2016
- Generated consistent ad-hoc and recurring reports for the West Division, reinforcing data-driven culture
- Specialized in crafting complex queries within MSSQL, driving KPIs for performance metrics that informed executive decisions
- Utilized eWFM and Avaya systems to analyze and enhance performance metrics across the organization
- Designed and implemented SSIS packages for data extraction from varied sources, improving reporting efficiency
- Created multiple dynamic SSRS reports for varied departments, presenting data clearly and effectively
Billing System Analyst
Comcast
03.2013 - 10.2013
- Managed the setup and entry of sales campaigns into the billing system, facilitating smooth project launches
- Collaborated cross-departmentally to synchronize campaign management efforts, enhancing operational workflows
- Led a high-impact project to overhaul business service billing codes, improving billing accuracy and efficiency
- Developed software solutions to automate campaign entry, boosting employee productivity significantly
Customer Account Executive - Escalations
Comcast
01.2012 - 03.2013
- Resolved thousands of backlog orders efficiently, contributing to improved customer satisfaction and operational flow
- Provided critical support for escalated customer issues, ensuring high-quality service delivery within the CommOps framework
- Designed complex queries for performance reports, enabling the Escalations department to track and enhance efficiency
- Developed software tools to manage and track pending orders, improving resolution times
Customer Account Executive - Tier 1.5
Comcast
05.2011 - 01.2012
- Assisted customers via a ticket queue system, ensuring prompt responses to phone service inquiries
- Collaborated with Call Center leads to troubleshoot and resolve phone-related issues effectively
- Established a tracking system using Microsoft Access to monitor and report on workload and productivity
Customer Technical Support
Comcast
07.2007 - 05.2011
- Provided exceptional technical support to customers, addressing issues with their Comcast services effectively
- Maintained high performance metrics, consistently achieving customer satisfaction across all interactions
- Took on lead roles in assisting peers with escalated customer issues, promoting team success through mentorship and support
Education
Associate of Arts -
Las Positas College
Livermore, CABachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT05-2027
Skills
- Python programming
- SQL and databases
- Data migration
- Data analysis
- Business intelligence
- Data Governance
- Data warehousing
- Tableau
Accomplishments
- Graduated from the Data Science Academy
- Achieved efficient data loading by introducing scheduling software for reporting tasks.
- Documented and resolved DBeaver issues which led to an increased adoption rate among our team.
Interests
Timeline
Lead Data Engineer
Comcast
02.2023 - Current
Sr. Analyst - Marketing & Sales BI
Comcast
12.2020 - 02.2023
Sr. Analyst - Business Support & Analytics
Comcast
07.2016 - 12.2020
Analyst - Business Support & Analytics
Comcast
10.2013 - 06.2016
Billing System Analyst
Comcast
03.2013 - 10.2013
Customer Account Executive - Escalations
Comcast
01.2012 - 03.2013
Customer Account Executive - Tier 1.5
Comcast
05.2011 - 01.2012
Customer Technical Support
Comcast
07.2007 - 05.2011
Associate of Arts -
Las Positas College
Bachelor of Science - Computer Science
Western Governors University
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