Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Garrett Evans

Assistant Front Office Manager
St. Louis,MO
Garrett Evans

Summary

Experienced in customer service and sales, I excel in high-pressure environments and possess the ability to recover from setbacks. Known for my dedication and drive, I am actively seeking a position with a collaborative and high-performing team.

Overview

4
years of professional experience

Work History

Four Seasons

Assistant Front Office Manager
05.2024 - Current

Job overview

  • Supervises Front Office personnel including Guest Services and Concierge.
  • Managed staff recruitment processes, training programs, and scheduling assignments.
  • Coordinates seamless information flow across departments.
  • Handled special guests and groups professionally.
  • Analyzes and capitalizes on new revenue potential, consistently meeting upsell goals.

21c Museum Hotels

Front Desk Supervisor
04.2023 - 05.2024

Job overview

  • Transitioned from front desk duties to overseeing as a supervisor.
  • Facilitated guest check-ins by greeting in the lobby, recording information, allocating appropriate rooms according to needs.
  • Ensured quick solutions for guest complaints through coordination with support staff.
  • Coordinated with housekeeping and maintenance staff to prepare rooms for new guests.
  • Provided personalized assistance to high-profile guests.

Arch Amenities Group

Fitness Manager
07.2023 - 03.2024

Job overview

  • Oversaw daily operations of spa service offerings.
  • Recruited and onboarded new team members.
  • Ensured tidy and inviting environment for members.
  • Managed to acquire memberships while ensuring ongoing retention.

Polo Ralph Lauren

Sales Floor Leader
09.2022 - 03.2023

Job overview

  • Managed responsibilities pertaining to store opening.
  • Oversaw store stock from arrival to presentation.
  • Executed floor responsibilities resulting in high client contentment.
  • Provided guidance on product features and different buying approaches.
  • Educated staff and visitors about newly launched products.
  • Organized products attractively across multiple areas.

Lululemon Athletica

Floor Leader
08.2021 - 09.2022

Job overview

  • Advanced from an educational role to a leadership position on the floor.
  • Managed all aspects of preparing the store for daily operations.
  • Directed and supervised customer traffic in Mens section at all times.
  • Monitored colleagues to provide effective performance feedback.
  • Curated visually appealing mannequins and displays to enhance customer experience.

Wellbridge Athletic Club

Membership Sales Specialist
01.2021 - 08.2021

Job overview

  • Executed outbound and inbound lead generation making 60-100 calls daily.
  • Participated in daily meetings to forecast, analyze, and present KPI factors.
  • Fostered partnerships with local businesses for cross-promotional sales.
  • Consistently recruited an average of 10-20 new members monthly.

Education

Saint Louis Community College
Kirkwood, MO

Associate's degree from General Studies
05.2017

Lutheran South High school
St. Louis, MO

High school or equivalent
05.2015

Skills

  • Customer Service
  • Sales
  • Social Media Management
  • Leadership
  • Upselling
  • Communication skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Front Office Manager

Four Seasons
05.2024 - Current

Fitness Manager

Arch Amenities Group
07.2023 - 03.2024

Front Desk Supervisor

21c Museum Hotels
04.2023 - 05.2024

Sales Floor Leader

Polo Ralph Lauren
09.2022 - 03.2023

Floor Leader

Lululemon Athletica
08.2021 - 09.2022

Membership Sales Specialist

Wellbridge Athletic Club
01.2021 - 08.2021

Saint Louis Community College

Associate's degree from General Studies

Lutheran South High school

High school or equivalent

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Garrett EvansAssistant Front Office Manager