Garrett Folts

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience. Case manager with a high volume of work each day. Works well under pressure to deliver accurate approval and denial recommendations for potential new clients. Provides case analysis, valuation, and recommendations for progression, negotiations, and litigation.

Detail-oriented claims specialist. Consistently supports company by effectively managing risk and maximizing customer satisfaction. Experienced in handling complex injury and litigation claims with self-directed and knowledgeable approach. Diligent and detail-oriented Claim Specialist that handles claims issues with care and efficiency. Accustomed to working with forms, database records, and other paperwork to understand claims and related customer histories. Successfully settle routine claims and supports investigation of more complex issues. Diligent and highly organized, proactive and adept at multitasking to manage requirements of multiple customers at once. Skilled team player with strong background in training and development. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities and propensity to develop colleagues and subordinates.

• Certified coach through the ICF
• AINS designation