Garrett Frazier
Customer Service Representative
Tyler,TX
Summary
Motivated Team Member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer service experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter
Roma’s Italian Kitchen
Tyler , TX
2022.03 - Current
- Help and wait on any customers that enter the store
- Established great customer service
- Guest service for to go orders
- Cash handling and multitasking skills
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Certified Technician
Valvoline Instant Oil Change
Tyler , TX
2021.10 - 2022.03
- Engaged with customers daily regarding purchases, troubleshooting issues and warranties.
- Maintained quality assurance and customer satisfaction objectives.
- Connected cables, tubes and wiring according to specifications.
- Read blueprints, schematics and technical drawings.
- Used hand and power tools to align and assemble component parts.
Security Officer
G4S Secure Solutions
Tyler , TX
2020.03 - 2021.10
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Rural Mail Carrier
United States Post Office Rural Carrier
Tyler , TX
2018.03 - 2020.03
- Temple Post Office and Tyler Post Office, Deliver mail in a timely fashion
- Organize and sort through many pieces of mail and be able to distinguish what mail is for what route
- Memorize every route in the building and be able to deliver any route in under evaluated time
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
Cashier Supervisor
Temple #1 HEB
Temple , Texas
2015.11 - 2018.03
- Supervised activities and necessities of central checkout
- Determined the best course of action for any issues that arose and implemented them
- Delegated all tasks that needed to be done such as procuring carts, putting away returns, cleaning registers, and transferring ice
- Spearheaded projects and completed them succinctly
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Bagger and Cashier
HEB
Temple , Texas
2015.03 - 2015.10
- Operated register with speed and great customer service
- Bagged groceries, worked outside bringing in carts, and helped anyone that wanted help with anything that is needed
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
Subway
Temple , Texas
2013.11 - 2015.11
- Analyzed gross income of the store in order to evaluate where the store is losing money and how to facilitate new changes to resolve any issues
- Interviewed and hired new employees
- Trained all employees on proper procedures
- Constructed schedules and made changes as needed
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
No Degree - Music Education
Stephen F Austin State University
Nacogdoches, TX05.2030
High School Diploma -
Belton High School
Belton, TX05.2013
Skills
- Transactions and Cash Handling
- Quick learner
- Knowledgeable with Microsoft Office/Office 365, Firefox, and Internet Explorer
- Great customer service
- Texas State Vehicle Inspector
- Policy Feature Explanations
- IncomeMax Software
- Corporate Social Responsibility
- Quotes and Sales
- Customer Service and Rapport
- Team Player
- Conflict and Complaint Resolution
- Cool Under Pressure
- Guest Satisfaction
Certification
Texas State Vehicle Inspector
Manager training through HEB
Excellent Oil change services
Timeline
Waiter
Roma’s Italian Kitchen
2022.03 - Current
Certified Technician
Valvoline Instant Oil Change
2021.10 - 2022.03
Security Officer
G4S Secure Solutions
2020.03 - 2021.10
Rural Mail Carrier
United States Post Office Rural Carrier
2018.03 - 2020.03
Cashier Supervisor
Temple #1 HEB
2015.11 - 2018.03
Bagger and Cashier
HEB
2015.03 - 2015.10
Assistant Manager
Subway
2013.11 - 2015.11
No Degree - Music Education
Stephen F Austin State University
High School Diploma -
Belton High School
Texas State Vehicle Inspector
Manager training through HEB
Excellent Oil change services
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