Garrett Gonzalez
Dallas,TX
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
16
16
years of professional experience
Work History
Kitchen Operations Manager
Latino Culinary Institute and Association
Dallas, TX
07.2016 - Current
- Proven experience in managing kitchen operations, from prep to plate, in restaurants, catering, or institutional settings
- Expertise in food safety and sanitation practices, ensuring compliance with local and national health regulations
- Skilled in inventory management, ordering, and reducing food waste through strategic planning
- Strong leadership and team management skills, with experience in hiring, training, and coaching kitchen staff
- Exceptional multitasking abilities, with a focus on maintaining quality, speed, and presentation under pressure
- Knowledge of kitchen equipment maintenance and troubleshooting
- Ability to create and implement efficient kitchen systems, improving operational flow and reducing turnaround time
- Excellent communication and problem-solving skills, fostering a cooperative and productive kitchen atmosphere
- Ready to bring a strong work ethic, culinary knowledge, and leadership expertise to support your kitchen’s success and growth
Personal Trainer
24 Hour Fitness
11.2019 - 03.2020
- Dedicated fitness professional with a passion for improving client health, wellness and quality of life
- Deliver high-energy training using the latest techniques in exercise science, cardio programs and strength training
- Deliver fitness, weight loss and nutrition programs for youth, teens, adults and senior citizens that are fun, safe, extremely effective and tailored to individual needs and goals
- Body transformation specialist adept in helping diverse populations achieve their fitness, weight loss and conditioning goals faster than they ever thought possible
Business Analyst III
J.P. Morgan Chase
01.2014 - 07.2016
- Managed reporting for the improvements of the short sale process and promoted rapidly through a series of increased responsibility of various loss mitigation positions
- Managed reporting for both Government, Private, and Bank owned loans
- Reduced risk by implementing updated processes and procedures to minimize customer impact
- Implemented crucial ideas for testing systems to enhance the customer experience and reduced timeframes in process to improve departmental and company performance
- Managed reporting to identify new loans in default to develop a resolution and assign cases to the best qualified agents for loss mitigation
- Leadership endorsed independent assessment process of liquidating customer loans, including the most challenging cases
- Performed quality assurance for Short Sale and Deed and Lieu prior to approvals ensure the transactions were within federal/investor guidelines and compliance
- Created policy and procedures for the Charge off loans for prevention to Mitigate further losses
Closer/ Negotiator/ Processor III
J.P. Morgan Chase
01.2009 - 01.2014
- Negotiated assigned portfolio, net worth ranging $10 to $20 Million for 40 to 100 loans and closed an average of 40 short sales a month; exceeding monthly goal
- Mitigated company loss by $100 Million annually
- Effectively communicated with mortgage officers, title agents, attorneys, realtors and customers to organize the closings with all parties
- Ensured compliance and closing within guidelines
- Negotiated the HUD-1 statement with Attorneys, title agents, investors and realtors to close on the loan
- Acquired customer’s credit report to make recommendations about qualified programs
- Forecasted amounts for wire requests and transfers per current procedures
- Analyzed each loan to accomplish a resolution for a potential approval
- Received several accolades for top performer and perfect scores on call quality assurance reviews
Education
Associates of the Arts -
Collin County Community College
Frisco, TXSkills
- Food safety compliance
- Ordering supplies
- Staff training and development
- Scheduling staff
- Health code compliance
- Adaptability to change
- Special event coordination
- Attention to detail
- Performance monitoring
- Production
- Marketing
Affiliations
- Top 3 in Strong man competition
- Several walks and runs for non-profits
Accomplishments
- Top 7 awards for highest performer in mortgage division
- Increased Sales through operations by 40%
- Trained over 50 employees
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Personal Trainer
24 Hour Fitness
11.2019 - 03.2020
Kitchen Operations Manager
Latino Culinary Institute and Association
07.2016 - Current
Business Analyst III
J.P. Morgan Chase
01.2014 - 07.2016
Closer/ Negotiator/ Processor III
J.P. Morgan Chase
01.2009 - 01.2014
Associates of the Arts -
Collin County Community College
Similar Profiles
Felipe LozanoFelipe Lozano
Intake Coordinator at Inland Empire Latino Lawyers AssociationIntake Coordinator at Inland Empire Latino Lawyers Association
Shivani LimaShivani Lima
Vice President at Latino Pre-Health Student AssociationVice President at Latino Pre-Health Student Association
Jazmin MurguiaJazmin Murguia
Client Service Assistant at Latino Community AssociationClient Service Assistant at Latino Community Association