Garrett Hagberg
Reno,NV
Summary
State of Nevada Peace officer with three years of experience in the correctional system along with psychiatric intervention. Expertise in de-escalation, investigation, and mental health issues, complemented by strong skills in threat assessment and conflict resolution. Proven ability to maintain safety in high-pressure situations while demonstrating effective communication and leadership. Committed to enhancing community safety through contributions to homeland security or public safety initiatives. Time in other areas of work was short, and it was complementary to the same work ethic provided within the last three years.
Overview
8
8
years of professional experience
Work History
Forensic Specialist III
Lakes Crossing Center
Sparks, NV
11.2022 - 04.2025
- Conducted assessments of client's physical and mental health status.
- Maintained records of inmate activities and progress towards rehabilitation goals.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Customer Service Representative
Service Response Partners
Reno, NV
12.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Production Assembler
LACO Inc.
Reno, NV
06.2019 - 08.2019
- Used operational knowledge of systems, parts and components to solve problems arising during assembly.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Rotated through series of different stations based on team needs.
- Conducted thorough quality checks to verify conformance to specifications.
Landscaper
Moreno Inc. Roofing and Construction
, CA
08.2017 - 09.2018
- Intensive manual labor experience
- Resourcefulness in times of immediacy
- Both exterior and interior cleaning / landscaping
Cook / Stock / Lumber
Turtle Rock Bar and Cafe
Napa, CA
07.2018 - 08.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Psychology
University of Nevada - Reno
Reno, NV05.2022
Bachelor of Arts - Sociology
University of Nevada - Reno
Reno, NV05.2022
Diploma -
Justin-Siena College Preparatory High School
05.2018
Skills
- Problem solving
- Report writing
- Self-defense training
- Decision-making
- Supervision and leadership
- Collaboration
- Organization and time management
- Networking
- Incident reporting
- Conflict de-escalation
- Evidence collection
- Weapons safety
- Relationship building and management
- Arrest techniques
- Active listening
- Psychiatric and Mental Health Care
Additional Information
- MISCELLANEOUS EXPERIENCE / AWARDS , Warren Clark Award - 2014 Knights of Columbus Award Winner - 2013 LSL Student Leader - 2018 Kairos Group Leader and Staff - 2018 Baseball Honor Award; Justin-Siena - 2018 People to People Ambassador - Australia, Canberra 2012 Jr. National Young Leaders Conference Attendee - 2013 Washington, D.C. 2014 Boston
Affiliations
- Currently under mentorship in the Psychology Department at the University of Nevada, Reno
- Aiding in class teaching schedules and other aptitudes of academia
Timeline
Forensic Specialist III
Lakes Crossing Center
11.2022 - 04.2025
Customer Service Representative
Service Response Partners
12.2020 - 07.2021
Production Assembler
LACO Inc.
06.2019 - 08.2019
Cook / Stock / Lumber
Turtle Rock Bar and Cafe
07.2018 - 08.2018
Landscaper
Moreno Inc. Roofing and Construction
08.2017 - 09.2018
Bachelor of Arts - Psychology
University of Nevada - Reno
Bachelor of Arts - Sociology
University of Nevada - Reno
Diploma -
Justin-Siena College Preparatory High School
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