Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Holman

East Hartford,CT

Summary

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Customer-oriented with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Security Officer

Securitas Security Services USA
06.2020 - Current
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Oversaw premises, including entry and exit of up to 200 employees and visitors daily.

Assistant Manager

Securitas Security Services USA
08.2021 - 05.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Restaurant Server

Market Grille
02.2020 - 08.2020
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Server

U.S.S. Chowder Pot IV
12.2018 - 02.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.
  • Served needs of more than numerous customers in a busy environment.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.

Bar Server

99 Restaurant And Pub
08.2013 - 12.2018
  • Managed food resources, memorized orders and coordinated service in numerous- table restaurant.
  • Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Assistant Coach

Howell Cheney Technical High School
08.2017 - 01.2018
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Advised head coach on discipline, performance, and other decision-making areas.

Stock Associate

The Mill Stores
06.2011 - 08.2013
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.

Education

High School Diploma -

Howell Cheney Technical High School
Manchester, CT
06.2013

Associate of Science - Criminal Justice

Manchester Community College
Manchester, CT
08.2016

Skills

  • Criminal Law Knowledge
  • Safety and compliance
  • First Aid and CPR
  • Safety training
  • Microsoft Outlook
  • Microsoft Excel
  • Food and beverage pairings
  • Daily specials memorization
  • Dining area cleanliness
  • Safety processes and procedures
  • Performance improvement
  • Customer relationships
  • Power and hand tools
  • Loading and unloading proficiency
  • Safety and Security
  • Conflict resolution techniques

Certification

  • First Aid/CPR Certified
  • Coaching Certified
  • EHS - Environmental Health and Safety Professional
  • Guard Card
  • CPI Certified

Timeline

Assistant Manager

Securitas Security Services USA
08.2021 - 05.2023

Security Officer

Securitas Security Services USA
06.2020 - Current

Restaurant Server

Market Grille
02.2020 - 08.2020

Server

U.S.S. Chowder Pot IV
12.2018 - 02.2020

Assistant Coach

Howell Cheney Technical High School
08.2017 - 01.2018

Bar Server

99 Restaurant And Pub
08.2013 - 12.2018

Stock Associate

The Mill Stores
06.2011 - 08.2013

High School Diploma -

Howell Cheney Technical High School

Associate of Science - Criminal Justice

Manchester Community College

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