Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Garrett Johnson

Colorado Springs,CO

Summary

Dynamic Technical Team Lead with extensive experience at Peraton, excelling in patch management and team leadership. Proven track record in enhancing service delivery and resolving technical issues swiftly. Skilled in Active Directory management and fostering strong customer relationships, ensuring high-quality support and efficient project execution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patching Team Lead

Peraton
Colorado Springs, CO
05.2024 - Current
  • Conducted team meetings to align on project goals and updates.
  • Trained new team members in processes and best practices.
  • Monitored project progress, addressing issues promptly.
  • Provided leadership to ensure timely, high-quality task completion.
  • Delegated daily tasks to optimize group productivity.
  • Identified customer needs efficiently to enhance service delivery.
  • Diagnosed and resolved technical issues for end-users swiftly.
  • Created documentation for common IT tasks, including troubleshooting steps.

System Administrator- Team Lead

TEKsystems
07.2023 - 05.2024
  • Administered Active Directory profiles and accounts across Legacy and enterprise domains to ensure user integrity.
  • Collaborated with BCM on patch management for servers and endpoints, gathering monthly patches to enhance security.
  • Deployed workstation and server patching agents, maintaining a consistent patching schedule based on ACAS reporting.
  • Established offline patch repository and test environment for new patches prior to production release.
  • Facilitated active migrations between bases, performing daily user synchronization via Quest migration tool.
  • Managed multiple servers and snapshots using vSphere for critical system stability.
  • Developed relationships with various bases to efficiently resolve Active Directory support tickets.

Technical Team Lead

Zones
12.2021 - 06.2023
  • Managed 11 Engineers and their Day to Day schedules to make sure that 100+ other engineers were able to actively work and close their tickets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Escalated customer issues to management for appropriate action to be taken.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Technical Support Engineer

Zones
06.2020 - 12.2021
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over the phone
  • Communicated with clients to verify roots and causes of computer problems.
  • Worked on multiple subjects, Azure Active Directory cases involving User diagnosis, Conditional Access and MFA. Hybrid setups with Windows Server 2016 and 2019. Teams calling assistance, and meeting diagnosis. Outlook User setup, mailbox and retentions policy assistance. Sharepoint library support. Licensing assistance, and User setup.

Technical Support Engineer

Tek Experts USA
09.2019 - 06.2020
  • Responded to customer inquiries and provided technical assistance over the phone
  • Worked exclusively with Microsoft Teams/Skype. and assisted with premier customers to make sure that all customers were up to date and working correctly
  • Took 3-4 Tickets a day with different customers, building rapport with each one in order to solve their issue as quickly as possible, and gain a 5 Star Survey

Bartender

Chili's Bar And Grill
01.2016 - 09.2019
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with inventorying beverage stock and bar supplies.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Associate of Arts -

Front Range Community College
Westminster, CO
12.2018

Skills

  • Patch management
  • Active directory management
  • Technical documentation
  • Team leadership
  • Escalation management
  • Job assignments
  • Technical support and assistance
  • Customer communication and empathy
  • BCM support for workstation patching
  • True Sight Server Automation support for server patching
  • Tanium patching administration and distribution
  • ACAS vulnerabilities report reviews
  • Built a home lab for testing and training purposes
  • Effective communication

Certification

CompTIA Security+

- Completed May 2023

Accomplishments

Garrett Johnson's expertise enabled the SIPR ISN Modernization program by enabling patching efforts across 60,000 workstations and approximately 1500 servers. These patches were crucial to the success of the mission. Eliminating a 4 year LIMFAC Garret was able to quickly and accurately eliminate over 5000 CAT 1 Vulnerabilities across AFNS also readying a new ability to rapidly remediate future vulnerabilities. Additionally he empowered 6 team members to continue fulfilling this mission.

Timeline

Patching Team Lead

Peraton
05.2024 - Current

System Administrator- Team Lead

TEKsystems
07.2023 - 05.2024

Technical Team Lead

Zones
12.2021 - 06.2023

Technical Support Engineer

Zones
06.2020 - 12.2021

Technical Support Engineer

Tek Experts USA
09.2019 - 06.2020

Bartender

Chili's Bar And Grill
01.2016 - 09.2019

Associate of Arts -

Front Range Community College

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