Garrett Kirkland
San Antonio,TX
Summary
Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Courtyard by Marriott
San Antonio, TX
02.2022 - Current
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
Front Desk Agent
Home 2 Suites
Katy, TX
02.2021 - 02.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
Sales Coordinator
Brake Check
Houston, TX
08.2019 - 02.2021
- Performed follow-up calls with customers after each sale was completed.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Coordinated and finalized sales proposals to complete purchases.
Education
Bachelor of Arts - Marketing
UTSA
San Antonio, TX12-2026
Skills
- Hospitality Services
- Guest Relations
- Team Building and Supervision
- Exceeds Sales Goals
- Excellent Communication Skills
- Exceptional Customer Service
Certification
- Drivers Licesne
Languages
English
Native/ Bilingual
Timeline
Front Desk Supervisor
Courtyard by Marriott
02.2022 - Current
Front Desk Agent
Home 2 Suites
02.2021 - 02.2022
Sales Coordinator
Brake Check
08.2019 - 02.2021
Bachelor of Arts - Marketing
UTSA
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